Workforce Career Navigator & Resource Specialist

South Plains Community Action Association, Inc.; Lubbock (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

South Plains Community Action Association, Inc. is seeking a counselor to guide customers toward self-sufficiency by assisting with WorkinTexas registrations and providing information on Workforce services.

The role includes referring customers to suitable jobs, contacting employers for hiring needs, and entering job orders into WIT on behalf of employers. The counselor will also deliver unemployment guidance and support RESEA orientations.

Qualifications

• A High School diploma or equivalent is required.
• A bachelor’s degree in social work or related field preferred.
• Ability to understand instruction without constant supervision is essential.
• Ability to work and communicate effectively with people from diverse socioeconomic and cultural backgrounds is essential.

Responsibilities

• Register customers in WorkinTexas (WIT) and provide information on Workforce services.
• Refer customers to jobs based on their experience and skill.
• Contact employers to assist with hiring needs and enter job orders into WIT on behalf of employers.
• Send out job notifications to customers and provide basic unemployment information.
• Facilitate the Reemployment Service (RESEA) Orientation and ensure RESEA applications are entered into WIT.
• Assist customers in the resource room with completing WIT applications, resumes and job searches using the resource room computers.
• Facilitate workshops.

Skills

Communication

Customer service

Teamwork

Education

High School diploma or equivalent

Bachelor's degree in social work or related field (preferred)

Job description

South Plains Community Action Association, Inc. is seeking a counselor to guide customers toward self-sufficiency by assisting with WorkinTexas registrations and providing information on Workforce services.

The role includes referring customers to suitable jobs, contacting employers for hiring needs, and entering job orders into WIT on behalf of employers. The counselor will also deliver unemployment guidance and support RESEA orientations.