Workflow & Rules Analyst for Operational Excellence

inspiracareers; Oak Brook (IL); Remote; USD 85,000 - 125,000; Full time

Job summary

inspiracareers is seeking a Business Analyst to support design and implementation of scalable workflow solutions across the organization. You will translate business needs into clear requirements, lead elaboration, and work with product, operations, legal, compliance, and technology teams to optimize processes while reducing risk.

You will contribute across discovery, design, validation, testing, and implementation, focusing on requirements quality, operational workflow understanding, and

Qualifications

• 5+ years of experience in business analysis, product operations, or related roles (fintech or highly regulated industry preferred)
• Bachelor’s Degree in Business, Finance, Technology, or related field required
• Agile and Product Management certifications are a plus

Responsibilities

• Translate business, operational, and compliance needs into clear, testable requirements.
• Lead detailed requirement elaboration, including business rules, validations, data requirements, exception paths, and edge cases.
• Provides dependency/impact assessment (systems, vendors, ops, compliance)
• Runs structured requirement intake with stakeholders
• Ensures stakeholders agree on rule interpretations and exception handling
• Coordinates rule clarity across pods when workflows intersect
• Flags upstream/downstream impacts of proposed changes
• Supports OKRs by defining measurable operational indicators
• Establishes data needs, sources and ongoing measurement
• Participates in discovery sessions to capture business rules, exceptions, operational workflow reality
• Contributes to current-state process maps and pain-point identification
• Highlights 'must-do' items driven by regulatory or operational risk
• Maintains decision/Q&A logs
• Ensures artifacts live in the source-of-truth location
• Ensures operational workflow impacts are captured before release
• Partners with PM on post-launch readouts
• Surfaces compliance-relevant requirements, disclosures, and audit needs
• Flags PII/data handling implications to appropriate owners
• Maintains living 'how it works' pages, workflows, and decision/Q&A logs
• Creates/updates process maps and rule catalogs
• Improves discoverability: naming conventions, link hygiene, cross-references
• Shares learnings and templates; helps onboard newer teammates
• Promotes standard glossary/definitions for key concepts
• Be the go-to for complex rule/exception flows and teach others
• Improves team standards
• Leads cross-team clarification sessions for shared workflows
• Engage(s) directly with stakeholders demonstrating a high degree of professionalism and clarity in communication to gather requirements, manage expectations, provide software demos and ensure successful outcomes
• Develops and deliver training materials and sessions to ensure stakeholders and operational teams are equipped to adopt new processes and product capabilities
• Fosters a culture of clarity, accountability, and continuous learning
• Advocates for operational excellence and trust-building across teams
• Other duties as assigned

Skills

Analytical thinking

Communication

Agile

Problem solving

Requirements writing

Education

Bachelor’s Degree in Business/Finance/Technology

Agile/PM Certifications

Tools

Excel

SQL

Tableau

Visio

Miro

Job description

inspiracareers is seeking a Business Analyst to support design and implementation of scalable workflow solutions across the organization. You will translate business needs into clear requirements, lead elaboration, and work with product, operations, legal, compliance, and technology teams to optimize processes while reducing risk.

You will contribute across discovery, design, validation, testing, and implementation, focusing on requirements quality, operational workflow understanding, and