Oracle Business Analyst II: Optimize Workflows & Analytics

University Hospitals Pain Management; Shaker Heights (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The University Hospitals Pain Management is seeking an applications analyst to provide configuration support for our department, helping to enhance operational efficiencies and workflow needs. The role involves designing workflows with business units, testing, training materials, documentation, and ensuring change control and system integrations.

Responsibilities include upgrades, reporting, troubleshooting with vendors, and maintaining PHI security compliance in daily operations.

Responsibilities

• Performs needs assessment, software design, implementation, support, and reporting duties.
• Independently facilitates design of business workflow in conjunction with the business units; workflows will focus on improving efficiencies, solving complex workflow issues and incorporating quality initiatives when appropriate.
• Performs unit and integrated testing of the software to ensure that the design objectives are met, including the development of testing scripts.
• Leads components of development of end-user training materials and participates in training efforts.
• Assists other team members in ensuring good documentation standards.
• Leads escalation of issues with appropriate internal resources.
• Troubleshoots issues with vendor assistance, to resolution.
• Develops policies and procedures in collaboration with business units, other analyst team members, and IT Applications manager.
• Independently manages components of application upgrades and troubleshooting efforts.
• Creates reports and work problem tickets.
• Creates and maintains appropriate system documentation.
• Works with other application analysts to insure system integrations.
• Utilizes and maintains appropriate change control procedures and standards.
• Performs call rotation duties as assigned.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Job description

The University Hospitals Pain Management is seeking an applications analyst to provide configuration support for our department, helping to enhance operational efficiencies and workflow needs. The role involves designing workflows with business units, testing, training materials, documentation, and ensuring change control and system integrations.

Responsibilities include upgrades, reporting, troubleshooting with vendors, and maintaining PHI security compliance in daily operations.