Workers' Compensation Injury Counselor

U-Haul; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite medical clinic

Tuition Reimbursement Program

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Dental & Vision plan

Paid holidays, vacation, and sick time

Wellness program

Job summary

U-Haul International in Phoenix, AZ is seeking a Workers' Compensation Injury Counselor to support injured team members and coordinate all claim activities with the WC program lead, management, and outside counsel. The role emphasizes prompt investigation, medical coordination, accurate recordkeeping, and proactive return-to-work strategies.

The ideal candidate will have at least two years’ indemnity claim experience, strong communication skills, and a proven ability to work in a fast-paced

Qualifications

• In-depth knowledge of Workers’ Compensation claims handling process and indemnity claims experience.
• Proficiency in managing expectations from attorneys, adjusters and vendors.
• Ability to determine injury claim values based on medical and legal factors.
• Proven ability to work under pressure and meet deadlines.

Responsibilities

• Assist and guide injured team members through workers’ compensation claims.
• Investigate newly reported work injuries to determine compensability.
• Ensure proper medical care and maintain current records for each claim.
• Communicate with all parties and coordinate Return to Work when feasible.
• Manage all components of each claim (medical, indemnity, legal) and settlements.
• Coordinate with vendors, review bills, and assist with mentoring other Counselors.

Skills

WC claims handling

Indemnity claims

Communication

Organizational skills

Teamwork

Technology aptitude

Job description

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Risk Management is seeking a highly organized, detail-oriented Workers' Compensation Injury Counselor to serve Team Member who have been injured on the job. Under the direction of the Workers’ Compensation Program Lead and Director of Risk Management, the successful candidate will coordinate all related activity with local team management, the Third-Party Administrator, medical case management (when appropriate), and outside counsel (when necessary) in bringing each Workers’ Comp claim to its best possible resolution.

• Assist, support and guide injured Team members through the workers’ compensation claims process, addressing questions as needed.
• Promptly and thoroughly investigate newly reported work-related injuries to determine compensability.
• Ensure injured Team members receive the appropriate medical care throughout the claims process.
• Maintain accurate, current records for each claim, incident details, and financial information.
• Maintain appropriate levels of communication with all parties involved.
• Coordinate with facility managers and U-Haul executive management to facilitate Return to Work when feasible and appropriate.
• Manage all key components (including medical, indemnity, legal) of each claim to ensure optimum handling and best possible solution.
• Coordinate settlement negotiations.
• Coordinate activities with vendor partners (MSAs, surveillance, diagnostic testing, subrogation, etc.).
• Assist with bill/invoice review (review, reconciliation, submittal).
• Assist WC Program Lead with mentoring/training other Injury Counselors as necessary.

Requirements:

• In-depth knowledge of Workers’ Compensation claims handling process, and a minimum of two years’ experience in managing Indemnity claims, and/or serving as liaison between injured workers and insurance professionals.
• Proficiency in managing expectations from business partners such as attorneys, claims adjusters, and vendors.
• Proficiency in the determination of injury claim values based on available medical and legal factors.
• Ability to work under pressure and meet deadlines.
• Successful candidates will have proven successful track record of being hard-hitting, enthusiastic individuals who accomplish goals in a fast-paced work environment.
• Superb verbal and written communication and organization skills
• Teamwork and desire to help people
• Strong aptitude for technology
• Medical insurance
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• CVS Virtual Care
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it‑self moving equipment that would be available on a one‑way, nationwide basis.

U-Haul co‑founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.