Quality Assurance Analyst

U-Haul International; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plans

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Job summary

U-Haul International is seeking a Quality Assurance Analyst to join a customer self-service focused team. The role collaborates with developers to design and implement testing for high-demand applications used across the US and Canada.

You will plan, design and execute tests, develop automated tests where applicable, and monitor applications using modern tooling. This on-site Phoenix position emphasizes collaboration with QA, Operations, and Development teams.

Qualifications

• Bachelor's degree in Computer Science, Engineering or Technology OR 1–2 years of QA testing experience.
• Experience with database concepts and SQL.
• Understanding of Agile/Scrum methodologies.
• Ability to develop test automation.
• Strong communication skills for technical and non-technical audiences.

Responsibilities

• Plan and execute testing for new and existing functionality with minimal supervision.
• Evaluate changes against user requirements using established tools and guidelines.
• Design, write and maintain effective test cases.
• Document defects in a bug-tracking system and report findings to developers.
• Create clear reproduction steps and communicate issues to teams.
• Install and use software testing tools and monitoring dashboards (Kibana, Grafana, Dynatrace).
• Monitor applications proactively and escalate as needed.
• Contribute to automated tests and track progress in Agile sprints.

Skills

SQL

Agile methodologies

Test automation

Time management

Written & verbal communication

Independent work

Education

Bachelor's degree in CS/Engineering/Tech

QA testing experience (1–2 years)

Tools

Bug tracking system

Kibana

Grafana

Dynatrace

Job description

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Our team is looking fora Quality Assurance Analyst to join the U-Haul family. This person must be ready to immerse themselves in the world of customer self-service. The applications managed by this team are high performance, in high demand and are used by customers across the US and Canada. The quality assurance role will lead by example, being both customer-centric and service minded. This person will work side-by-side with developers to strategize, design, and implement simple to incredibly complex technical problems.

Responsibilities

• Plan and execute testing for new and existing functionality, including low-risk and low-complexity bug fixes, with minimal supervision.
• Evaluate and test software changes according to user requirements using established tools and guidelines.
• Plan, design, and write effective test cases.
• Document software defects using a bug-tracking system and report findings to software developers.
• Provide developers with clear and concise documentation, including detailed problem descriptions and steps to reproduce issues.
• Install, maintain, and use software testing tools.
• Learn and use application monitoring and reporting tools, including Kibana, Grafana, and Dynatrace.
• Independently and proactively monitor applications for issues and follow established escalation procedures.
• Create work items for identified defects, including detailed reproduction steps.
• Understand and create automated tests.
• Track testing progress within an Agile environment.
• Communicate and troubleshoot issues reported by the Business Unit or Product Owner.
• Actively participate in team discussions and regularly collaborate with customers and development teams.
• Attend team meetings, including stand-ups and sprint planning sessions, on time and prepared.
• Coordinate effectively with Quality Assurance, Operations, and Development teams.

Requirements

• Working knowledge of database structures, database usage, and SQL.
• Understanding of Agile and Scrum methodologies.
• Ability to understand and develop test automation.
• Excellent time-management and organizational skills.
• Strong written and verbal communication skills.
• Ability to explain complex technical problems in a way that nontechnical audiences can understand.
• Ability to work independently with minimal supervision.
• Must be a U.S. citizen or provide proof of U.S. employment authorization for this position.

Education Requirements:

• Bachelors or higher degree in Computer Science, Engineering or Technology. OR 1-2 years of experience in QA Testing.
• Medical insurance
• Dental & Vision plan with hearing care discounts
• CVS Virtual Care
• 24-Hour Nurse Line
• Wellness Program (Healthier You initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey's SmartDollar Financial Wellness Program
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

#LI-DJ1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

2727 N Central Ave
Phoenix, Arizona 85004 Full-Time R258978

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have striven to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.