Supervisor, Workers' Compensation Claims

WCF Insurance; Sandy (UT); Hybrid; USD 89,000 - 111,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401K with employer match

Employee Assistance Program (EAP)

Volunteer time off

Vacation: 4 weeks first year

Job summary

WCF Insurance, based in Sandy, Utah, is seeking a Claims Supervisor to lead and develop a team of workers’ compensation claims adjusters. The role emphasizes quality handling, regulatory compliance, and exceptional customer service within a hybrid work setting.

The successful candidate will have five or more years in claims adjusting with leadership experience and advanced knowledge of workers’ compensation regulations and case law.

Qualifications

• Minimum of five years of claims adjusting experience; supervisory/leadership experience preferred.
• Experience handling complex, catastrophic, or litigated claims.
• Bachelor’s degree and/or professional claims designation preferred.

Responsibilities

• Lead, coach, and develop a team of workers’ compensation claims adjusters.
• Assign and balance workloads to support timely, high-quality claim handling and customer service.
• Conduct claim audits, supervisory reviews, and quality assurance activities within standards and regulatory requirements.
• Monitor productivity, customer service, claim activity, and performance metrics using reporting tools.
• Review and approve settlements, liability decisions, reserve changes, and other significant claim actions within authority.
• Provide technical guidance on escalated claim issues and support onboarding and development.
• Identify opportunities to improve processes, consistency, and operational efficiency.

Skills

Communication

Organization

Decision-making

Coaching

Time management

Education

Bachelor's degree

Claims designation

Job description

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.

Position Overview

The Workers’ Compensation Claims Department has an immediate opening for a Claims Supervisor to lead and develop a team of adjusters while supporting quality claim handling, regulatory compliance, customer service, and operational excellence.

This full-time, exempt position follows a hybrid work schedule and is based at WCF Insurance’s Sandy Headquarters. The role reports to a Regional Claims Manager and offers the opportunity to influence team performance, strengthen claim practices, and contribute to a collaborative, service-focused claims organization.

Qualifications

• Bachelor’s degree and/or professional claims designation preferred.
• Minimum of five years of claims adjusting experience; supervisory, leadership, or team lead experience preferred.
• Advanced knowledge of workers’ compensation claims, regulations, case law, and claims management practices.
• Experience handling complex, catastrophic, or litigated claims.
• Strong communication, organization, decision-making, coaching, and time-management skills.
• Ability to manage competing priorities in a fast-paced claims environment.

Essential Job Functions

• Lead, coach, and develop a team of workers’ compensation claims adjusters.
• Assign and balance workloads to support timely, high-quality claim handling, and customer service.
• Conduct claim audits, supervisory reviews, and quality assurance activities within company standards and regulatory requirements.
• Monitor productivity, customer service, claim activity, and performance metrics using available reporting tools.
• Review and approve settlements, liability decisions, reserve changes, and other significant claim actions within authority.
• Provide technical guidance on escalated claim issues and support onboarding, training, and employee development.
• Identify opportunities to improve processes, consistency, and operational efficiency.

Accountability & Requirements

• Hire, train, motivate, supervise, and mentor claims staff.
• Build a collaborative, customer-focused, high-performing team culture.
• Maintain current knowledge of applicable laws, regulations, industry trends, and claims best practices.
• Apply WCF claims standards consistently and promote accountability for quality, productivity, service, and technical excellence.

Benefits

WCF Insurance offers an extensive compensation package. Benefits include:

• Medical, dental, and vision insurance.
• Company paid life insurance
• 401K with a generous 6% employer match
• Employee Assistance Program (EAP)
• Time off to volunteer in the local community
• All employees earn 4 weeks of vacation their first year.

The expected salary range for this position is 89,100.00-111,300.00. This salary range depends on experience, education, and location for this specific position.

Values

The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company’s mission of excellence.

Working Conditions

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.

Our People

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.

WCF Insurance is an Equal Opportunity Employer

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.