Lead Workers’ Compensation Claims Supervisor

Davies; United States; On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with employer matching

Discretionary Time Off and Paid Time O

Paid holidays

Life insurance and disability coverage

Job summary

Davies North America is seeking an experienced Workers’ Compensation Claims Supervisor to lead a team of Adjusters, Nurse Case Managers, and Assistants. The role ensures high-quality claim handling, regulatory compliance, and client satisfaction while promoting collaboration and development.

The ideal candidate has 5+ years WC claims experience, prior leadership, and a client-focused approach. You will mentor staff, manage performance metrics, and partner with clients to optimize service

Qualifications

• 5+ years of Workers’ Compensation claims handling experience.
• Prior supervisory or mentoring experience preferred.
• Extensive knowledge of Workers’ Compensation statutes, regulations, and case law.
• Experience with reserves, medical management, return-to-work, litigation management, and settlements.
• Strong leadership, coaching, and employee development skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).

Responsibilities

• Supervise and support Workers’ Compensation Adjusters, Nurse Case Managers, and Claims Assistants.
• Provide coaching, mentoring, and technical guidance to team members.
• Assist in training, onboarding, and professional development efforts.
• Identify performance gaps and develop action plans to improve employee performance and productivity.
• Conduct regular team meetings and participate in leadership meetings.
• Promote a positive, collaborative, and high-performing team environment.
• Assist with interviewing and evaluating candidates for open positions.
• Review new claim assignments for coverage concerns, compensability issues, recovery opportunities, and potential claim exposures.
• Ensure claims are managed in accordance with client requirements, company standards, and applicable WC statutes and regulations.
• Monitor claim handling activities, including compensability investigations, medical management, return-to-work, reserves, indemnity and medical payments, litigation management, subrogation, and timely reporting.
• Provide guidance on complex claims, litigated matters, settlements, and large-loss exposures.
• Ensure timely escalation of significant claim concerns and client issues.
• Maintain regular communication with clients and stakeholders; participate in client meetings and stewardship discussions.
• Address client concerns and identify opportunities to improve service delivery.
• Maintain documentation of client communications and account activities.
• Monitor claim quality, service standards, and workflow performance.
• Ensure timely state filings and documentation; review files for regulatory compliance and best practices.
• Partner with QA and leadership to identify trends and implement process improvements.
• Assist in maintaining claim closure and performance goals across the team.
• Coordinate workload distribution and coverage during absences; assist with staffing needs and resource planning.
• Escalate personnel, client, or operational concerns to senior leadership; support special projects.

Skills

Workers' Compensation claims handling

Supervisory experience

Leadership

Client service

Communication skills

Analytical/problem-solving

Microsoft Office (Outlook/Excel/Word)

Confidentiality & judgment

Claims management systems

Tools

Claims management systems

Job description

Davies North America is seeking an experienced Workers’ Compensation Claims Supervisor to lead a team of Adjusters, Nurse Case Managers, and Assistants. The role ensures high-quality claim handling, regulatory compliance, and client satisfaction while promoting collaboration and development.

The ideal candidate has 5+ years WC claims experience, prior leadership, and a client-focused approach. You will mentor staff, manage performance metrics, and partner with clients to optimize service