Workers' Comp Captive Leader & P&L Owner

ProService Hawaii; Honolulu (HI); Hybrid; USD 135,000 - 160,000; Full time

Benefits offered by this job

Hybrid schedule

Fully paid healthcare

401(k) matching

Paid parental leave

Job summary

ProService Hawaii is seeking an operational leader to own the workers' compensation captive P&L, drive financial performance, and shape claims strategy from within Hawaii's market.

You will lead the claims team, run end-to-end operations, implement daily huddles and scorecards, and advise clients and the executive team with data-driven insights.

Hybrid role based in Hawaii Kai with in-office and remote days; base compensation $135,000-$160,000 per year, commensurate with experience.

Qualifications

• Experience leading P&L with captive/insurance programs.
• Attorney-level training or equivalent in WC systems preferred.
• Ability to advise independently on claims strategy and client escalations.

Responsibilities

• Own the P&L for the workers' compensation captive - managing loss ratios, reserves, and program profitability while making the strategic calls that drive financial performance.
• Lead end-to-end claims operations - owning closure rates, average claim costs, time-to-resolution, and client outcomes across the full program.
• Run a disciplined operating rhythm - daily huddles, weekly scorecard reviews, and monthly 1:1s - so every team member knows exactly how they're performing against goals.
• Coach and develop claims professionals through structured feedback, timely performance conversations, and targeted development plans - addressing underperformance directly while investing in top performers.
• Leverage AI and data reporting tools to surface loss trends early, streamline claims workflows, and build data-informed strategies that improve results across the captive.
• Advise clients and the Executive team with authority - delivering monthly claims reports for key accounts, weekly performance updates to leadership, and clear-eyed guidance on Hawaii's workers' comp landscape.

Skills

Leadership

P&L ownership

Workers' compensation expertise

Education

Juris Doctor (JD)

Hawaii Bar admission or eligibility

Tools

AI reporting tools

Job description

ProService Hawaii is seeking an operational leader to own the workers' compensation captive P&L, drive financial performance, and shape claims strategy from within Hawaii's market.

You will lead the claims team, run end-to-end operations, implement daily huddles and scorecards, and advise clients and the executive team with data-driven insights.

Hybrid role based in Hawaii Kai with in-office and remote days; base compensation $135,000-$160,000 per year, commensurate with experience.