Workers' Compensation Claims Coordinator

ProService Hawaii; Honolulu (HI); Híbrido; USD 51.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare (fully paid)

401(k) matching

Paid parental leave

Student loan assistance

Employee assistance program

Paid time off

Descripción de la vacante

ProService Hawaii is a Hawaii-based HR solutions leader with a dedicated Workers' Compensation team. This role focuses on the first and crucial phase of every claim, from intake to stakeholder communication, ensuring accurate processing and strong client relations in a fast-paced environment.

You will manage forms, communications, and compliant documentation while collaborating with clients, claimants, and vendors to keep claims moving smoothly and transparently.

Formación

• Experience handling high-volume client communication in claims, insurance, or legal environments.
• Familiarity with compliance-heavy workflows (medical records, subpoenas, forms, vendor invoices).
• Strong written and verbal communication skills, especially under pressure.

Responsabilidades

• Intake and process all workplace incidents and workers' compensation claims accurately and efficiently within the claims management system
• Initiate, prepare, and distribute required forms and compliance documents — including WC-14s, Authorizations for Use, IME scheduling, and subpoena responses
• Manage the ServiceFirst queue daily, triaging inquiries, resolving issues at the first point of contact, and escalating appropriately
• Coordinate timely vendor and attorney payments, document follow-up, and disbursement tracking to ensure zero missed obligations
• Deliver proactive, consistent updates to clients and claimants throughout the claim lifecycle — building trust through transparency and responsiveness
• Maintain documentation integrity across all claim files to meet compliance standards and support internal reporting

Conocimientos

High-volume client communication

Claims/insurance experience

Written and verbal communication

Organization and multitasking

Herramientas

Claims management system

ServiceFirst

Descripción del empleo

At ProService Hawaii, we value driven, passionate, and hardworking individuals to provide the highest level of service and commitment to our clients. Therefore, our company culture is a large part of who we are as for 20 years in a row ProService Hawaii has been voted “Hawaii’s Best Places to Work.” Join our PROhana and help us empower local businesses.

We’re an industry leader in HR solutions and one of Hawaii’s fastest growing companies. We believe that our people are our biggest asset, so we work hard to make sure ProService Hawaii is an incredible place to work.

At ProService Hawaii, we partner with thousands of Hawaii businesses to handle the HR complexity that can otherwise overwhelm them — payroll, benefits, risk management, and more. Our Workers' Compensation team sits at the center of that promise, helping injured employees navigate one of the most stressful moments of their working lives while keeping employers informed, protected, and compliant. When a claim starts well, everything downstream goes better — and that's exactly what this role is built to ensure.

As a Workers' Compensation Claims Coordinator, you'll own the first and most critical phase of every claim. From incident intake to documentation to stakeholder communication, you'll be the person clients, claimants, and vendors count on to keep things moving. This is a precision role with a human dimension — someone needs to understand both how to process a subpoena and how to talk to someone who just got hurt at work.

IN THIS ROLE YOU WILL

Intake and process all workplace incidents and workers' compensation claims accurately and efficiently within the claims management system

Initiate, prepare, and distribute required forms and compliance documents — including WC-14s, Authorizations for Use, IME scheduling, and subpoena responses

Manage the ServiceFirst queue daily, triaging inquiries, resolving issues at the first point of contact, and escalating appropriately

Coordinate timely vendor and attorney payments, document follow-up, and disbursement tracking to ensure zero missed obligations

Deliver proactive, consistent updates to clients and claimants throughout the claim lifecycle — building trust through transparency and responsiveness

Maintain documentation integrity across all claim files to meet compliance standards and support internal reporting

WHAT YOU'LL BRING TO THE TEAM

You're service-oriented, organized, and thrive in fast-paced environments where accuracy matters. You can juggle multiple deadlines while remaining calm and professional with claimants and clients alike. Whether coordinating with physicians or processing time-sensitive paperwork, you consistently bring both urgency and empathy.

Experience handling high-volume client communication in claims, insurance, or legal environments

Familiarity with compliance-heavy workflows (e.g., medical records, subpoenas, incident forms, vendor invoices)

Skilled in navigating claims systems, intake tools, and internal case queues to manage and track tasks

Strong written and verbal communication skills, especially under pressure

Proven ability to manage multiple priorities, stay organized, and meet service-level expectations

Comfortable working cross-functionally with external parties (e.g., clients, doctors, attorneys, vendors) and internal teams

IS THIS ROLE RIGHT FOR YOU?

This role runs on urgency and accuracy in equal measure. You'll manage high volumes of time-sensitive work — forms, communications, payments, system entries — without letting anything slip. The documentation requirements are strict, the regulatory stakes are high, and the people on the other end of every claim are going through something difficult.

The good news: you won't be doing this alone. You'll work within a team that takes quality seriously, where escalation paths are clear and your colleagues are genuinely invested in getting outcomes right. If you've worked in a claims, insurance, or legally adjacent environment and know how to stay organized under pressure while treating people well, this role is built for someone like you.

WORK LOCATION

This role is based out of our Hawaii Kai office. We offer a hybrid schedule that gives you the structure of in-person collaboration with the option of remote work.

In office: Tuesday – Thursday | Option for Remote: Monday & Friday COMPENSATION

The base compensation for this position is $51,000.00 – $70,000.00 per year depending on experience and qualifications.

WHY PROSERVICE

ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawaii's Best Places to Work for 20 consecutive years, we're a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii.

A PROhana unlike any other. We assume the best in each other, give feedback focused on what's right—not who's right—and show up every day. This isn't just a workplace. It's a community. Do work that matters. You'll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table. Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth. Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle. Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.

It’s important for our employees to make a difference and give back to the local community. We are dedicated to paying it forward to surrounding communities and organizations who help foster and care for our island.

A PROhana of Amazing People

A PROhana of Amazing People

ProService Hawaii thrives off of its talented individuals and strong company culture. Every day, you will be exposed to a group of extremely skilled, driven, and individuals who exemplify ProService’s core values.

Freedom to Grow

Freedom to Grow

Our promise to you is that ProService Hawaii will give you a high-energy, value-driven environment where you will be able to grow personally and professionally with endless career advancement opportunities.