Hybrid Workers' Compensation Claims Coordinator

ProService Hawaii; Honolulu (HI); Hybrid; USD 51,000 - 70,000; Full time

Benefits offered by this job

Healthcare (fully paid)

401(k) matching

Paid parental leave

Student loan assistance

Employee assistance program

Paid time off

Job summary

ProService Hawaii is a Hawaii-based HR solutions leader with a dedicated Workers' Compensation team. This role focuses on the first and crucial phase of every claim, from intake to stakeholder communication, ensuring accurate processing and strong client relations in a fast-paced environment.

You will manage forms, communications, and compliant documentation while collaborating with clients, claimants, and vendors to keep claims moving smoothly and transparently.

Qualifications

• Experience handling high-volume client communication in claims, insurance, or legal environments.
• Familiarity with compliance-heavy workflows (medical records, subpoenas, forms, vendor invoices).
• Strong written and verbal communication skills, especially under pressure.

Responsibilities

• Intake and process all workplace incidents and workers' compensation claims accurately and efficiently within the claims management system
• Initiate, prepare, and distribute required forms and compliance documents — including WC-14s, Authorizations for Use, IME scheduling, and subpoena responses
• Manage the ServiceFirst queue daily, triaging inquiries, resolving issues at the first point of contact, and escalating appropriately
• Coordinate timely vendor and attorney payments, document follow-up, and disbursement tracking to ensure zero missed obligations
• Deliver proactive, consistent updates to clients and claimants throughout the claim lifecycle — building trust through transparency and responsiveness
• Maintain documentation integrity across all claim files to meet compliance standards and support internal reporting

Skills

High-volume client communication

Claims/insurance experience

Written and verbal communication

Organization and multitasking

Tools

Claims management system

ServiceFirst

Job description

ProService Hawaii is a Hawaii-based HR solutions leader with a dedicated Workers' Compensation team. This role focuses on the first and crucial phase of every claim, from intake to stakeholder communication, ensuring accurate processing and strong client relations in a fast-paced environment.

You will manage forms, communications, and compliant documentation while collaborating with clients, claimants, and vendors to keep claims moving smoothly and transparently.