Workers' Compensation Claims Coordinator

ProService Hawaii; East Honolulu (HI); Hybrid; USD 51,000 - 70,000; Full time

Benefits offered by this job

Fully paid healthcare

401(k) matching

Paid parental leave

Student loan assistance

Employee assistance programs

Paid time off

Job summary

ProService Hawaii is seeking a Workers' Compensation Claims Coordinator in Hawaii. You will own the first and most critical phase of every claim, from incident intake to documentation, and communicate with clients, claimants, and vendors to keep things moving.

You will handle compliance-heavy workflows and collaborate with physicians, attorneys, and external parties while maintaining meticulous records and delivering timely updates throughout the claim lifecycle.

Qualifications

• Experience in claims, insurance, or legally adjacent environments.
• Familiarity with compliance-heavy workflows (medical records, subpoenas, incident forms, vendor invoices).
• Strong written and verbal communication under pressure.

Responsibilities

• Intake and process all workplace incidents and workers' compensation claims accurately and efficiently.
• Prepare and distribute required forms and compliance documents (WC-14s, Authorizations for Use, IME scheduling, subpoenas).
• Manage the ServiceFirst queue daily, triaging inquiries and resolving issues at first contact.
• Coordinate timely vendor and attorney payments, document follow-up and disbursement tracking.
• Provide proactive updates to clients and claimants throughout the claim lifecycle.

Skills

Service-oriented

Organized

Communication skills

Multitasking

Cross-functional collaboration

Tools

Claims systems

Job description

Career Opportunities with ProService Hawaii

Rated One Of Hawaii's Best Places To Work for 18 Years

Share this with your network or join our talent commnunity!

At ProService Hawaii, we're not just another company-we're a tribe of passionate people committed to empowering employers and their employees across Hawaii. People are at the heart of everything we do. We know that running a business in Hawaii comes with challenges-from regulatory complexity to high costs. That's why we're dedicated to supporting both our clients and our team, fueling the "Why" behind everything we do.

We're the largest local HR partner trusted by over 3,000 employers and 50,000 employees, providing expert HR consulting, training, benefits, payroll, risk support, and more. We help organizations effectively hire, manage, and grow their teams with confidence. Headquartered in Hawaii with offices on Oahu, Maui, Kauai, and the Big Island, we've been voted Best Place to Work for over 18 years. Join our diverse and resilient team, and together, we'll make an impact.

At ProService Hawaii, we partner with thousands of Hawaii businesses to handle the HR complexity that can otherwise overwhelm them — payroll, benefits, risk management, and more. Our Workers' Compensation team sits at the center of that promise, helping injured employees navigate one of the most stressful moments of their working lives while keeping employers informed, protected, and compliant. When a claim starts well, everything downstream goes better — and that's exactly what this role is built to ensure.

As a Workers' Compensation Claims Coordinator, you'll own the first and most critical phase of every claim. From incident intake to documentation to stakeholder communication, you'll be the person clients, claimants, and vendors count on to keep things moving. This is a precision role with a human dimension — someone needs to understand both how to process a subpoena and how to talk to someone who just got hurt at work.

IN THIS ROLE YOU WILL

Intake and process all workplace incidents and workers' compensation claims accurately and efficiently within the claims management system

Initiate, prepare, and distribute required forms and compliance documents — including WC-14s, Authorizations for Use, IME scheduling, and subpoena responses

Manage the ServiceFirst queue daily, triaging inquiries, resolving issues at the first point of contact, and escalating appropriately

Coordinate timely vendor and attorney payments, document follow-up, and disbursement tracking to ensure zero missed obligations

Deliver proactive, consistent updates to clients and claimants throughout the claim lifecycle — building trust through transparency and responsiveness

Maintain documentation integrity across all claim files to meet compliance standards and support internal reporting

WHAT YOU'LL BRING TO THE TEAM

You're service-oriented, organized, and thrive in fast-paced environments where accuracy matters. You can juggle multiple deadlines while remaining calm and professional with claimants and clients alike. Whether coordinating with physicians or processing time-sensitive paperwork, you consistently bring both urgency and empathy.

Experience handling high-volume client communication in claims, insurance, or legal environments

Familiarity with compliance-heavy workflows (e.g., medical records, subpoenas, incident forms, vendor invoices)

Skilled in navigating claims systems, intake tools, and internal case queues to manage and track tasks

Strong written and verbal communication skills, especially under pressure

Proven ability to manage multiple priorities, stay organized, and meet service-level expectations

Comfortable working cross-functionally with external parties (e.g., clients, doctors, attorneys, vendors) and internal teams

IS THIS ROLE RIGHT FOR YOU?

This role runs on urgency and accuracy in equal measure. You'll manage high volumes of time-sensitive work — forms, communications, payments, system entries — without letting anything slip. The documentation requirements are strict, the regulatory stakes are high, and the people on the other end of every claim are going through something difficult.

The good news: you won't be doing this alone. You'll work within a team that takes quality seriously, where escalation paths are clear and your colleagues are genuinely invested in getting outcomes right. If you've worked in an claims, insurance, or legally adjacent environment and know how to stay organized under pressure while treating people well, this role is built for someone like you.

WORK LOCATION

This role is based out of our Hawaii Kai office. We offer a hybrid schedule that gives you the structure of in-person collaboration with the option of remote work.

In office: Tuesday – Thursday | Option for Remote: Monday & Friday

COMPENSATION

The base compensation for this position is $51,000.00 – $70,000.00 per year depending on experience and qualifications.

WHY PROSERVICE

ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawaii's Best Places to Work for 20 consecutive years, we're a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii.

A PROhana unlike any other. We assume the best in each other, give feedback focused on what's right—not who's right—and show up every day. This isn't just a workplace. It's a community.

Do work that matters. You'll see exactly how your contributions move the needle—meaningful problems, real decisions, and a seat at the table.

Grow without a ceiling. Internal roles post first, and we reimburse certifications, conferences, and memberships. Your growth is our growth.

Compete, collaborate, and win together. High expectations, real accountability, and a team of experts ready to help you push through any obstacle.

Total rewards built around your whole life. Fully paid healthcare, 401(k) matching, paid parental leave, student loan assistance, employee assistance programs, and paid time off—just to name a few.