Workday Testing Coordinator

Dexian

Richmond (VA)

On-site

USD 62,000 - 66,500

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Dexian is seeking a Senior Workday Ops & Testing Specialist to enhance recruiter and candidate experiences. The role involves User Acceptance Testing, system troubleshooting, and proactive problem-solving within a collaborative team in Richmond, VA. Ideal candidates will have a strong background in HR operations and customer service, along with proficiency in tools like Google Suite and JIRA. The position offers competitive pay and a full-time employment type.

Qualifications

2 years of recruiting or HR operations experience required.
2 years of customer service experience within a corporate environment.
Excellent written and verbal communication skills.

Responsibilities

Perform User Acceptance Testing and troubleshoot Workday Recruiting system issues.
Create job aids for recruiters.
Engage with internal clients to resolve system issues.

Skills

Communication

Problem Solving

Customer Service

Attention to Detail

Tools

Google Suite

JIRA

Salesforce

Job description

This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$62,000.00/yr - $66,500.00/yr

As a Senior Workday Ops & Testing Specialist, you will be part of a smart, talented team responsible for partnering with the recruitment organization and our downstream HR partners to continuously improve our recruiter and candidate experience. Workday system testing and troubleshooting for Global Expansion efforts, assisting with recruiting education and development of user-friendly training materials.

We are looking for individuals who excel in a collaborative team environment, have strong verbal and written communication skills, able to manage multiple priorities, can proactively identify and solve problems, and possess the ability to adapt to change quickly.

Responsibilities:

Utilize our Workday test environments to perform User Acceptance Testing and troubleshoot Workday Recruiting system issues
Create and maintain job aids to assist recruiters with system steps and procedural guidance
Participate as a team member in agile pod work to enhance the Workday Recruiting experience
Monitoring email inquiries sent to the careers and/or recruiting accommodations mailboxes using salesforce
Provide accurate, complete, and timely responses on a variety of inquiries
Perform audits and assist with team projects
Engage with recruiters, candidates, hiring managers or HR partner groups to resolve system issues and coach on appropriate steps/procedures
Build and maintain relationships with internal clients
Leverage appropriate communication channels that influence and achieve intended outcomes
Exhibit a high level of personal ownership, confidentiality, and flexibility
Help management identify and implement process improvement strategies that enhance the customer experience and/or operational effeciency

Basic Qualifications:

At least 2 year of recruiting or HR operations experience
At least 2 year of customer service experience within a corporate environment
Proficiency with Google Suite
1+ years JIRA
Demonstrated customer service skills, attention to detail and decision-making skills
Excellent written and verbal communication skills

Preferred Qualifications:

2+ year of system administration experience
2+ year of Workday Recruiting experience
Experience Working in an Agile environment
1 year of process management experience
1 year of Workday Recruiting experience
Experience with Salesforce

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Seniority level