Workday Support Specialist

TechDigital Group; Fremont (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology solutions firm in California seeks an experienced individual to support the Workday HCM system administration and training. Candidates must have over 10 years of experience in HR processes, a strong proficiency in Workday, and the ability to troubleshoot various system issues effectively. The role involves ensuring data integrity, supporting users, and aligning system functionality with operational needs. Expertise in analytics and report writing is essential, along with the ability to handle confidential information and work independently or within a team.

Qualifications

• 10+ years of experience in HR processes and practices.
• Proficiency in Workday report writing and analytics.
• Ability to troubleshoot system issues in a public sector context.

Responsibilities

• Provide system administration and end-user training.
• Troubleshoot system issues and provide user support.
• Ensure data integrity and compliance through audits.

Skills

Human Resources processes knowledge

Report writing and analytics

System troubleshooting

Detail-oriented focus

Project ownership

Ability to work independently

Ability to handle confidential information

Tools

Workday HCM

Job description

Experience: 10+ years

OVERVIEW

Assist with the configuration, testing, implementation, and ongoing administration of the Workday (HCM) system.

DUTIES & RESPONSIBILITIES

• Provide system administration, including business process configuration, reporting development, end‑user training, and data management.
• Troubleshoot system issues, provide user support, and conduct training sessions.
• Ensure data integrity and compliance through audits, reconciliation, and quality checks.
• Collaborate with cross‑functional teams to align system functionality with operational needs, and coordinate security access‑related needs.
• Participate in system lifecycle activities, including requirements gathering, testing, documentation, training, and deployment of updates.
• Develop and maintain reports, and analytics to support decision‑making.
• Communicate with vendors or consultants to support system.
• Familiar with all the modules of HCM.
• Stay informed on Workday releases and human resources information system (HRIS) best practices, recommending improvements.
• Perform other related duties as required.

KNOWLEDGE AND ABILITIES

• Strong understanding of Human Resources (HR) processes and practices in the public sector.
• Proficiency in report writing and analytics within Workday.
• Ability to take ownership of an aspect or task on a project with little to no assistance.
• Ability to translate business requirements into system configurations.
• Ability to maintain a detail‑oriented focus on data accuracy and quality.
• Ability to troubleshoot system issues effectively with an understanding of the unique challenges of the public sector.
• Ability to handle multiple tasks and prioritize effectively in a fast‑paced environment.
• Ability to work independently and as part of a team.
• Ability to handle confidential information.