Workday Support Administrator

Jobtailor

Houston (TX)

Hybrid

USD 65,000 - 95,000

Full time

14 days+

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Job summary

Jobtailor is seeking a [Workday]-savvy Support Specialist in Houston to provide Tier 1 Workday assistance, troubleshoot issues, and manage ServiceNow tickets. You will contribute to configuring business processes, security roles, and tenant setups while coordinating testing for Workday releases.

The ideal candidate has 2+ years in Workday/HRIS support, strong analytical skills, and excellent written and verbal communication for effective stakeholder collaboration.

Qualifications

Requires a Bachelor's degree or equivalent experience in HR, IS, Business Administration, or related field.
2+ years of experience supporting Workday or HRIS platforms; direct Workday experience preferred.
Experience supporting Core HCM, Recruiting, Compensation, Benefits, Payroll, Time Tracking/Absence, Learning, or Financial Management.

Responsibilities

Provide Tier 1 Workday support for questions, requests, and system issues with basic troubleshooting and resolution.
Manage Workday support tickets through ServiceNow, triaging, prioritizing, tracking, and resolving incidents and requests.
Support updates to Workday business processes, security roles, organizations, and tenant configurations.
Assist with Workday configuration and testing, including business processes, notifications, validations, and calculated fields.
Assist with Workday releases by reviewing features, assessing impacts, and coordinating testing activities.

Skills

Workday Support

ServiceNow Ticket Management

Analytical Problem-Solving

Written Communication

Verbal Communication

Client Service

Multitasking

Education

Bachelor's degree or equivalent experience in HR/IS/Business Administration

Tools

Workday

ServiceNow

Enterprise Interface Builders (EIBs)

Workday Integrations

Reports & Dashboards

Job description

Provide Tier 1 support for Workday questions, requests, and system issues, including basic troubleshooting and issue resolution.
Manage Workday support tickets through ServiceNow by triaging, prioritizing, tracking, and resolving incidents, service requests, enhancements, and defect reports in a timely manner.
Support updates to Workday business processes, security roles, organizations, and tenant configurations.
Assist with the configuration and testing of Workday functionality, including business process updates, notifications, validations, and calculated fields.
Assist with Workday releases by reviewing new features, assessing impacts, and coordinating testing activities.
Review system processes and recurring issues to identify opportunities for process improvements and automation.
Investigate and resolve system errors, security issues, data discrepancies, and business process concerns.
Escalate complex issues to internal teams, Workday Support, or third-party partners as appropriate.
Update Workday training materials, user guides, job aids, and process documentation to support end users and system adoption.
Provide support to HR, Payroll, Finance, Managers, and team members regarding Workday functionality.
Create and maintain Workday reports and assist business users in identifying reporting requirements and solutions to support operational needs.
Assist in the maintenance of Workday security roles and user access in accordance with established security procedures.
Perform regular audits and validation activities to ensure data accuracy.
Support Workday enhancement projects, implementations, and optimization initiatives through testing, documentation, and data validation.
Assist with communicating system changes, enhancements, and process improvements to stakeholders.
Contribute to continuous improvement initiatives that enhance employee and manager experiences.
Perform other functions as assigned.

Requirements

Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field or equivalent experience.
A minimum of two years of experience supporting Workday or another HRIS platform is required; direct Workday experience is preferred.
Experience supporting one or more HRIS functional areas, such as Core HCM, Recruiting, Compensation, Benefits, Payroll, Time Tracking and Absence, Learning, or Financial Management.
Workday Pro certification(s) or Workday training in relevant modules is a plus.
Basic knowledge of Workday integrations and Enterprise Interface Builders (EIBs).
Working knowledge of Workday calculated fields, custom reports, and dashboards.
General understanding of Workday security concepts and business process framework.
Experience using ServiceNow or a similar IT service management (ITSM) platform for ticket management and support operations.
Knowledge of HR, Payroll, and/or Finance business processes.
Strong analytical and troubleshooting skills with a data-driven approach to problem-solving.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and work effectively both independently and collaboratively.
Ability to maintain strict confidentiality and exercise discretion when handling sensitive information.
Demonstrates a strong commitment to client service.
Ability to travel as necessary according to business needs.

Core Competencies

Demonstrates expertise in Workday support, including troubleshooting, configuration, and reporting, while effectively managing support tickets and enhancing business processes. Strong analytical skills and a commitment to client service are essential for optimizing HRIS functionalities.

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