Workday Production Support Engineer

Compunnel, Inc.; Chandler (AZ); On-site; USD 110,000 - 160,000; Full time

Job summary

Compunnel, Inc. seeks an experienced Workday Production Support Engineer to ensure the stability and availability of the Workday platform, including VNDLY. You will have hands-on experience supporting Workday applications, monitoring enterprise environments, and troubleshooting production issues.

You will monitor workloads using Splunk and Dynatrace, build dashboards, and collaborate with HR, procurement, and cross-functional teams to minimize disruption while continually improving operations.

Qualifications

• 7+ years of IT experience in production support with exposure to Level 2 support activities.
• Experience supporting Workday HCM and Workday VNDLY in production environments.
• Strong understanding of Workday business processes, security, reporting, and integrations.
• Hands-on experience with Splunk Enterprise, including queries, dashboards, and data onboarding.
• Hands-on experience with Dynatrace monitoring tools.
• Experience troubleshooting Workday integrations using EIB, Workday Studio, Core Connectors, or APIs is preferred.
• Experience with Oracle/Advanced PL/SQL, Unix/Linux, and Autosys JIL scripts.
• Understanding of Incident, Problem, Change, and Release Management processes.
• Strong troubleshooting, root cause analysis, problem-solving, and critical-thinking skills.
• Excellent verbal and written communication and stakeholder management skills.
• Ability to work independently and collaborate effectively within a global support organization.

Responsibilities

• Provide production support for Workday HCM and Workday VNDLY, ensuring platform stability, performance, and availability.
• Troubleshoot and resolve Workday production issues involving integrations, security, and data inconsistencies.
• Monitor Workday integrations and application health using Splunk Enterprise and Dynatrace.
• Build and maintain Splunk dashboards, alerts, queries, and reports.
• Configure and maintain Splunk and Dynatrace monitoring solutions.
• Implement full-stack monitoring across logs, metrics, and traces.
• Support Workday VNDLY integrations with Workday HCM and third-party vendor systems.
• Identify production failure scenarios and create incident, enhancement, and problem tickets.
• Analyze recurring production issues and recommend fixes and process improvements.
• Identify vulnerabilities and maintain operational metrics for continuous improvement.
• Take ownership of escalations and perform troubleshooting and root-cause analysis.
• Perform analytical, technical, and administrative activities related to enterprise app/infrastructure support.
• Serve as escalation point for unresolved production incidents and service requests.
• Diagnose business process issues, security access problems, integration failures, and data inconsistencies.
• Assist testing and deploying Workday updates and releases with minimal business disruption.
• Collaborate with HR, Procurement, and cross-functional teams to support Workday and VNDLY operations.

Skills

Problem-solving

Communication skills

Analytical thinking

Independent worker

Team collaboration

Stakeholder management

Global support experience

Tools

Splunk Enterprise

Dynatrace

EIB/Workday Studio

Core Connectors/APIs

Oracle/PL-SQL

Unix/Linux

Autosys JIL

Jira

Remedy ITSM

Job description

Job Summary

We are seeking an experienced Workday Production Support Engineer to support the day-to-day operations, stability, performance, and availability of the Workday platform, including Workday VNDLY. The ideal candidate will have hands‑on experience supporting Workday applications, monitoring enterprise environments using Splunk and Dynatrace, troubleshooting production issues, and maintaining highly available HR and contingent workforce systems.

Key Responsibilities

• Provide production support for Workday HCM and Workday VNDLY, ensuring platform stability, performance, and availability.
• Troubleshoot and resolve Workday production issues involving integrations, business processes, security, and data inconsistencies.
• Monitor Workday integrations and application health using Splunk Enterprise and Dynatrace.
• Build and maintain Splunk dashboards, alerts, queries, and reports to improve application and infrastructure visibility.
• Configure and maintain Splunk and Dynatrace monitoring solutions.
• Implement full‑stack monitoring across logs, metrics, and traces.
• Support Workday VNDLY integrations with Workday HCM and third‑party vendor management systems.
• Identify production failure scenarios and create appropriate incident, enhancement, and problem tickets.
• Analyze recurring production issues and recommend permanent fixes and process improvements.
• Identify vulnerabilities and improvement opportunities and maintain operational metrics to support continuous improvement.
• Take ownership of escalations and perform troubleshooting, root cause analysis, research, and issue resolution.
• Perform analytical, technical, and administrative activities related to enterprise application and infrastructure support.
• Serve as an escalation point for unresolved production incidents, service requests, and application issues.
• Diagnose business process issues, security access problems, integration failures, and data inconsistencies.
• Assist with testing and deploying Workday updates and releases while minimizing business disruption.
• Collaborate with HR, Procurement, business stakeholders, and cross‑functional technical teams to support Workday and VNDLY production operations.

Required Qualifications

• 7+ years of IT experience in production support with exposure to Level 2 support activities.
• Experience supporting Workday HCM and Workday VNDLY in production environments.
• Strong understanding of Workday business processes, security, reporting, and integrations.
• Hands‑on experience with Splunk Enterprise, including queries, dashboards, and data onboarding.
• Hands‑on experience with Dynatrace monitoring tools.
• Experience troubleshooting Workday integrations using Enterprise Interface Builder (EIB), Workday Studio, Core Connectors, or APIs is preferred.
• Experience with Oracle/Advanced PL/SQL, Unix/Linux, and Autosys JIL scripts.
• Understanding of Incident, Problem, Change, and Release Management processes.
• Strong troubleshooting, root cause analysis, problem‑solving, and critical‑thinking skills.
• Excellent verbal and written communication and stakeholder management skills.
• Ability to work independently and collaborate effectively within a global support organization.

Preferred Qualifications

• Experience supporting Workday VNDLY, contingent workforce management, and vendor onboarding processes.
• Knowledge of Workday integrations, APIs, web services, and middleware platforms.
• Familiarity with Jira and ITSM Remedy.
• Experience with automation, scripting, and operational task simplification.
• Workday certifications in HCM, Integrations, or VNDLY.