Workday HRIS Manager: Global Rollout & Team Lead

Direct Travel; United States; Remote; USD 130,000 - 170,000; Full time

Job summary

Direct Travel and ATPI are moving their HR platform to Workday during a multi-country rollout. The Manager, HRIS will lead the team responsible for day-to-day Workday health, configuration, testing, documentation, and compliance across HR and Payroll worldwide.

You will supervise the HRIS Support Coordinator and the HR Technology & Compliance Coordinator, set priorities, coach the team, and own the Workday roadmap.

Qualifications

• 5+ years of hands-on Workday functional configuration experience, including Core HCM.
• 2+ years leading, supervising, or directing the work of others, such as HRIS staff or a support team.
• Configuration experience in at least two additional modules: Recruiting, Talent, Performance, Compensation, or Absence.
• Strong working knowledge of business processes, condition rules, notifications, security groups, and calculated fields.
• Experience with EIBs, mass data loads, and data validation.
• Experience with Workday semi-annual releases, regression testing, and UAT.
• Experience building or running a tiered support model with defined service levels and escalation paths.
• Experience in HR system compliance, such as security audits, access reviews, or data privacy requirements.
• Experience supporting HR and Payroll users across multiple countries.

Responsibilities

• Lead, coach, and develop the HRIS Support Coordinator and the HR Technology & Compliance Coordinator, including goal setting, workload planning, and performance reviews.
• Assign and prioritize the team's work across support, configuration, testing, data, and compliance activities.
• Set clear standards for ticket handling, documentation, change control, and quality review, and hold the team accountable to them.
• Build team capability through cross-training, knowledge sharing, and clear escalation paths.
• Serve as the primary escalation point for the team and as the HRIS voice with HR, Payroll, IT, and implementation partners.
• Report on support performance, open issues, and system health to HR leadership.
• Manage day-to-day Workday functional operations and system support, keeping the tenant stable, accurate, and compliant.
• Configure and maintain Core HCM and related modules, including Recruiting, Talent, Performance, Compensation, Absence, and future modules as they are deployed.
• Maintain business processes, workflows, notifications, condition rules, eligibility rules, and calculated fields.
• Manage configuration changes through a controlled process, including impact analysis, approvals, and documentation.
• Oversee the Workday support model.
• Define and monitor service levels, ticket categories, routing, and escalation rules.
• Personally resolve support issues and complex configuration issues for global HR and Payroll teams.
• Review ticket trends to find root causes of recurring issues and drive permanent fixes.
• Coordinate with Workday Support and integration partners to resolve vendor-related issues.
• Direct the HR Technology & Compliance Coordinator in maintaining compliance across Workday and connected HR systems.
• Oversee security role reviews, access audits, and segregation of duties for HR and Payroll data.
• Ensure configuration supports data privacy and country-specific requirements (e.g., GDPR and local employment rules) as new countries go live.
• Support internal and external audits with accurate evidence and documentation.
• Lead Workday planning and preparation for semi-annual release reviews, including impact assessment, regression testing, and validation of new functionality.
• Support user acceptance testing, defect tracking and resolution, and post-go-live stabilization.
• Validate configuration and data after changes, mass updates, and new deployments.
• Support data loads, EIBs, mass updates, and routine system maintenance.
• Audit data quality and partner with HR and Payroll teams to correct issues.
• Support reporting needs and help maintain data integrity across integrations.
• Develop and maintain configuration notes, process documentation, job aids, and knowledge articles.
• Train HR, Payroll, and other users on new and changed functionality.
• Partner with functional workstream leads to identify process improvements and future enhancements.
• Support acquisition integration, organizational restructures, and expansion into new countries, including country-specific configuration.

Skills

Workday configuration

Team leadership

HRIS management

Process documentation

Education

Bachelor's degree in HR, IT, or related field

Tools

ServiceNow

Jira

Workday integration tools

Job description

Direct Travel and ATPI are moving their HR platform to Workday during a multi-country rollout. The Manager, HRIS will lead the team responsible for day-to-day Workday health, configuration, testing, documentation, and compliance across HR and Payroll worldwide.

You will supervise the HRIS Support Coordinator and the HR Technology & Compliance Coordinator, set priorities, coach the team, and own the Workday roadmap.