Workday Functional Analyst

TalentBurst, an Inc 5000 company

United States

Hybrid

USD 82,656 - 93,676

Full time

14 days+

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Job summary

A leading recruitment agency is hiring for a Sr Business SME position, focused on supporting users during the rollout of a Workday HR system. The role requires strong communication and support skills, both virtually and onsite. Candidates from the New England area are preferred. Offering competitive pay between $60.00 and $68.00 per hour, this is a 6-month contract role.

Qualifications

Experience supporting users during a Workday rollout.
Background in user support or help desk work.
Strong attention to detail and organizational skills.

Responsibilities

Assist employees with the new Workday HR system.
Guide users through HR processes in Workday.
Troubleshoot and resolve HR system issues.

Skills

HRMS experience, preferably Workday

Customer service background

Strong communication skills

Organizational skills

Tools

Microsoft Teams

Job description

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TalentBurst, an Inc 5000 company provided pay range

This range is provided by TalentBurst, an Inc 5000 company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $68.00/hr

Direct message the job poster from TalentBurst, an Inc 5000 company

Senior Technical Recruiter @ TalentBurst | US Recruitment Expert

Job Title: Sr Business SME

Work Location: Majority Remote will need to have the flexibility to report onsite as needed.

Will only consider candidates in the New England area (Maine, New Hampshire, Massachusetts, Vermont, Rhode Island, and Connecticut).

Duration: 6 Months

Top Skills:

Experience with HRMS, preferably Workday.
Experience supporting end users with large-scale system rollouts or transitions.
Background in customer service, user support, training, or help desk work.
Excellent communication and listening skills, with the ability to explain processes in clear, simple language.

Job Description:

The Project Management Office (PMO) for the client is seeking up to 4 detail-oriented and people-focused Business SMEs to join a resource pool for assignment across various departments within the client, based on emerging needs.
One such immediate assignment involves supporting the rollout and stabilization of the soon-to-be-launched client's Human Resources Management System using the Workday platform.
This is a hands-on role that combines technical familiarity with strong interpersonal skills.
You will work directly with employees—both virtually and in person (Augusta, ME)—to help them understand, navigate, and successfully use the new system.

Key Responsibilities:

Provide friendly, real-time assistance to state employees using the new Workday-based HR system, both virtually and in person.
Schedule and coordinate virtual and onsite support sessions with staff.
Guide employees step-by-step through HR processes in Workday, ensuring they feel confident using the system.
Assist with entering information, navigating screens, and correcting errors as needed.
Troubleshoot and resolve issues, escalating unresolved concerns when appropriate.
Track questions, follow up on open issues, and ensure employees receive timely answers.

Qualifications:

Experience supporting users during a Workday rollout or role implementation.
Background in customer service, user support, training, or help desk work.
Excellent communication and listening skills, with the ability to explain processes in clear, simple language.
Strong organizational skills and attention to detail.
Experience using online meeting tools such as Microsoft Teams.
Ability to adapt to different needs and work effectively with diverse groups of people.

Preferred Skills:

Experience supporting large-scale system rollouts or transitions.
Ability to work with unique or non-standard work schedules, especially in public sector environments.
Experience in creating or updating user-friendly support materials, such as guides or FAQs.
Familiarity with HR or payroll processes is helpful but not required.
Willingness and flexibility to travel to Augusta, as required.

Seniority level