Workday Finance Support Specialist

IES Abroad; Chicago (IL); Remote; USD 90,000 - 95,000; Full time

Job summary

IES Abroad is seeking a Workday Finance Support Specialist to optimize their Workday Financial Management platform. This role involves user support, system administration, and collaboration with cross-functional teams to align financial processes and drive system efficiencies. Ideal candidates will have a strong background in finance and a customer-first attitude, ready to enhance the user experience.

Benefits

Health benefits

Retirement plan

Paid time off

Qualifications

• 3+ years of experience with Workday Financial Management System.
• Strong understanding of financial processes and accounting principles.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide user support and manage Workday Financials configuration.
• Collaborate with teams to troubleshoot and implement solutions.
• Design training materials and support user adoption.

Skills

Analytical skills

Problem-solving skills

Communication skills

Project management

Time management

Education

Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field

Job description

Workday Finance Support Specialist page is loaded

Workday Finance Support Specialist

Apply locations Chicago time type Full time posted on Posted 7 Days Ago job requisition id R-000105

Status: Full-time, exempt

Schedule: M-F, 8.30a.m. – 4.30p.m, including occasional evening/weekend work and travel as needed.

Reports to: Sr. AVP of IT Product Management & Application Development

Direct reports: None

Start date: ASAP

Location: Remote or Chicago Headquarters: IES Abroad office hours: 8:30 a.m. to 4:30 p.m. CST

About Us:

IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.

IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment.

For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow.

Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.

Summary of Position:

The Workday Finance Support Specialist serves as thetechnical subject-matter expert for IES Abroad’s Workday Financial Management platform, providing business user support for platform functionality and adoption. This role focuses on configuring, maintaining, and optimizing financial processes, with additional responsibilities in security, reporting, and business process management. The role involves collaborating with cross functional teams, and other stakeholders to align Workday capabilities with business needs, improve system efficiencies, and support Workday releases. This position requires strong analytical, problem-solving, and communication skills to support Workday functionality and drive user adoption.

Essential job responsibilities & duties:

Workday End User Support

• Provide timely, thorough, and accurate responses to end user support requests with a customer-first mindset.

• Liaise with vendor partners to ensure support requests are fulfilled.

Workday System Administration & Configuration

• Configure and maintain Workday Financials business processes, roles, security, and system integrations.

• Facilitate Enterprise Interface Builder (EIB) integrations for data loads and extracts.

• Configure and maintain workflows, security settings, and integrations within Workday Financials.

• Maintain and update the Workday Financials security matrix.

• Develop, modify, and maintain reports for internal and external parties.

Product Ownership & Continuous Improvement

• Analyze support request trends to identify opportunities for training or documentation development.

• Analyze and compare datasets to identify trends, issues, and areas for improvement.

Business Process Alignment & Support

• Gather, document, and analyze business requirements to configure Workday accordingly.

• Collaborate with management, technical teams, and subject matter experts (SMEs) to troubleshoot issues, conduct root cause analysis, and implement solutions.

• Provide recommendations on system optimizations and enhancements.

• Partner with Accounting/Finance teams to align Workday configurations with organizational objectives.

Training & User Adoption

• Support the design and maintenance of training materials for Workday end users.

• Facilitate and administer training sessions to improve user efficiency and adoption

• Identify procedural training gaps and escalate to business partners for resolution.

Testing & Quality Assurance

• Implement and oversee standard testing procedures for Workday updates and releases

• Develop and execute test plans to validate system changes, ensuring alignment with business and technical requirements.

• Communicate and coordinate software upgrades with business partners, test new features, and provide guidance on functionality.

• Maintain data integrity by implementing controls around data flow and verifying configuration changes.

• Lead testing process before deployment and document all changes accordingly.

Other Duties

• Monitor system performance and proactively identify areas for improvement.

• Stay updated on Workday Financials releases and implement relevant enhancements.

• Perform additional duties as assigned.

• Commit to and demonstrate values and promotion of diversity, equity, inclusion and anti-racism.

Experience & Qualifications/Skills:

Requirements:

• 3+ years of experience working with Workday Financial Management System.

• Strong understanding of financial processes and accounting principles.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to collaborate with cross-functional teams and translate business needs into system solutions.

• Experience managing system updates, testing new features, and communicating changes to stakeholders.

• Ability to manage multiple priorities, work under pressure, and meet deadlines with minimal supervision.

• Strong project management, organizational, and time-management skills.

Preferred Qualifications:

• Workday certification (Financials, Reporting, or other relevant modules).

• Experience with Workday HCM, Payroll, or Adaptive Planning.

• Prior experience supporting ERP systems in a fast-paced environment.

• Experience working in a global or higher education organization.

Education Licenses and/or Certifications etc.:

• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field, or equivalent work experience.

• Workday certification preferred.

Hiring Salary Range:

$90,000 - $$95,000

Benefits Eligible

Yes

I ES Abroad offers a wide range of benefits for eligible employees, including health, retirement, and paid time off. Information about the benefit click on IES Abroad Benefits Guide to view.

How to Apply:

All applicants should submit an application includingcover letter,resume, andsalary requirementsby clicking 'Apply' at the top of this page.

Please visit www.IESabroad.org f or more information about working at IES Abroad. If you require an accommodation with the application process, please emailus: [e-mail] .

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.

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