Bilingual Support Coordinator

Beacon Hill; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading global humanitarian organization is seeking a Member Support Team representative fluent in French and English to assist diverse international members. This fully remote position requires strong customer service skills and the ability to handle inquiries, ensuring member satisfaction. Ideal candidates will have relevant experience and a commitment to supporting members effectively.

Qualifications

• Business-level fluency in both French and English required.
• At least 1 year of experience in customer service.
• Ability to work remotely with reliable internet.

Responsibilities

• Fielding phone and email inquiries in French and English.
• Maintaining accurate records in a database.
• Troubleshooting issues and providing positive user experience.

Skills

Fluent in French

Fluent in English

Customer service

Tools

Customer relationship management systems

MS Office

Job description

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This range is provided by Beacon Hill. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $23.00/hr

Our client, a global humanitarian organization, is looking to add to its member support team. This is a diverse team that serves a diverse, global member population with a wide variety of requests. The current opening is to support the members from French-speaking nations and will require business fluent French language written and verbal communication skills. This is an immediate opening for 6 months that could evolve into a permanent business need. This role is fully remote, but will require availabitliy to commute to Evanston, IL if local for 5-6 days of training throughout first month.

The role:

Fielding a high volume of phone and email inquiries as a first point of contact for the organization in both English and French

Maintaining detailed and accurate records in a member relations database

Handling confidential personal and financial information

Troubleshooting issues with and helping to provide positive user experience on the external member-facing apps

You:

Business-level fluency in French and English, both verbal and written

At least 1+ year of experience offering internal or external customer service in a corporate setting or nonprofit organization

Experience navigating customer relationship management systems and utilizing MS Office

The ability to work remotely without interruption, including a home work space and reliable internet

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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