Work Study Undergraduate Registrar Support

Indiana University Bloomington; Bloomington (IN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Tuition subsidy

Paid holidays

Paid time off

Job summary

Indiana University Bloomington is seeking a Undergraduate Part-Time Work Study Credentials Specialist within University Enrollment Services in Bloomington. You will manage and operationalize core Registrar functions in SIS, Parchment, MyHub, and related platforms, processing transcripts, enrollment verifications, and FERPA-compliant records.

The role emphasizes accuracy, privacy, and student-focused service, with in-person work 8:00 AM–5:00 PM, Monday–Friday.

Qualifications

• Excellent verbal and written communication with a student-centered approach.
• Proven ability to manage confidential data with high accuracy and compliance.

Responsibilities

• Ensures compliance with university, IU, state, and federal guidelines while delivering 1st-line customer service.
• Documents, processes, and tracks transcripts and enrollment verification with campus partners.
• Operationalize Registrar functions within SIS, Parchment, MyHub, and other core systems.
• Maintains data integrity and ensures all actions align with regulations.
• Assists in testing system updates and troubleshooting workflows related to credential processing.
• Documents, monitors, transmits, and follows up on official transcripts and enrollment verifications.
• Tracks and processes immunization records and other student credentials with high accuracy.
• Adheres to FERPA and privacy regulations.
• Serves as 1st line support handling emails and phone inquiries.
• Resolves standard inquiries from students, alumni, and third parties.

Skills

Verbal communication

Written communication

Confidential data handling

Education

Undergraduate student with federal work study eligibility

Tools

SIS

Parchment

MyHub

Job description

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUBLA)

OVPSSEIE

The Office of the Vice President for Student Success, Enrollment and Institutional Effectiveness (OVPSSEIE) oversees Indiana University's (IU) commitment to fostering the educational, personal, and professional success of its students both during their time at IU and beyond. By providing comprehensive oversight of IU's student success strategy, enrollment services, strategic initiatives, accreditation policies, and institutional analytics, the office plays a pivotal role in advancing the university's core missions of teaching, research, and service, while continuously enhancing the student experience.

UES Mission Statement

University Enrollment Services (UES) at Indiana University is a strategic enrollment management team that delivers centralized support to campus-based admissions, financial aid, military-connected services, 1-stop, and registrar units. Through thought leadership, collaboration, regulatory compliance, and a commitment to best practices, UES enhances student-centered service, empowers campuses to provide exceptional experiences, and advances the university's enrollment and retention goals.

UES Vision Statement

The UES team envisions a future shaped by IDEAs, one where Innovation, Data-driven strategies, and operational Efficiency transform, streamline, and Anonymize administrative processes to enhance student outcomes and elevate the student experience.
The Undergraduate Part-Time Work Study Credentials Specialist serves as a key member of the Credentials Team, managing and operationalizing core Registrar functions within the Student Information System (SIS), Parchment, MyHub, and other related platforms.

Department Specific Responsibilities

• Ensures compliance with university, IU, state, and federal guidelines while delivering excellent 1st-line customer service.
• Documents, processes, and tracks vital student credentials, including transcripts and enrollment verification through close collaboration with internal team members and campus partners.
• Operationalize assigned Registrar functions within the SIS, Parchment, MyHub, and other core systems.
• Maintains data integrity and ensures all system actions align with internal, university, state, and federal regulations.
• Assists in testing system updates and troubleshooting technical workflows related to credential processing.
• Documents, monitors, transmits, and follows up on official transcripts and enrollment verifications.
• Tracks and processes immunization records and all other student credentials with high accuracy.
• Adheres strictly to Family Educational Rights and Privacy Act (FERPA) and other privacy regulations regarding student records.
• Serves as the 1st line of customer service support handling incoming emails and phone inquiries.
• Resolves standard student, alumni, and 3rd-party inquiries regarding records and credentials.
• Collaborates with Registrar team members and campus partner support networks to streamline workflows and resolves complex student issues.

EDUCATION

Required

• Currently enrolled undergraduate student at Indiana University with federal work study eligibility.

Required

WORK EXPERIENCE

• 1 year of experience in a university registrar's office, higher education administration, or a high-volume data processing environment.

Skills

Required

• Excellent verbal and written communication skills with a strong focus on student-centric customer service.
• Proven ability to manage confidential data with a high degree of accuracy and compliance.

Preferred

• Proficiency with Higher Education Student Information Systems (SIS), Parchment, and MyHub.

Bloomington, Indiana
This is an in-person position.
Works between the hours of 8:00 AM-5:00 PM Monday-Friday.
For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Work Study Undergrad
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.
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