Admissions Credentials Representative, University Enrollment Services

Indiana University; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical and dental ins.

Health savings account

Tuition subsidy for employees and fam

10 paid holidays

Generous paid time off

Employee assistance program

Job summary

Indiana University is seeking Admissions Credentials Representatives within University Enrollment Services to review applications, determine eligibility, and enter data into the SIS for nine IU campuses. You will monitor document flow, maintain procedures, and support high-level tasks as needed.

Strong written and verbal communication, professionalism, time management, and a commitment to quality are essential in this fast-paced environment.

Qualifications

• Proficient in written and verbal communication.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Ability to interpret Federal, State, and institutional rules and regulations and required procedures associated with compliance.

Responsibilities

• Reviews prospective students' application materials and applies appropriate criteria to determine if they are suitable for admission action; enters information into the appropriate database.
• Completes route sheets with an overview of candidate's background; checks student's eligibility for degree; profiles institutions candidate has attended.
• Calculates candidate's grade point average, explains foreign institution's grading scale; evaluates on candidate's English ability, standardized test scores, and produces transfer credit reports for students ensuring that work done on other campuses appears on IU transcript.
• Forwards information and recommendations to appropriate department and notifies candidate as to status of their application.
• Assists with the evaluation of programs where IU students are studying; ensures that these programs are accredited; and notifies students of program status.
• Trains and oversees international and/or domestic staff; serves as resource on questions regarding policy and procedures.
• Maintains and updates databases on foreign institutions ensuring that information used to evaluate applications is accurate.
• Responds to phone inquiries for information on process or status of application and assists international and/or domestic students in completing application process.
• May provide guidance to other admissions credentials representatives.

Skills

Written communication

Verbal communication

Professionalism

Time management

Quality

Flexibility

Thoroughness

Regulatory interpretation

Education

High school diploma

Tools

Student Information System (SIS)

Job description

UNIVERSITY ENROLLMENT SERVICES (UA-SES-IUINA)

University Enrollment Services (UES) supports the academic and student services missions of Indiana University (IU) by developing, coordinating, and managing university-wide shared services in the areas of admissions and transfer operations, financial aid, student records and data management, and military and veteran affairs. UES works closely with campus-based partners to enhance customer service; implement best practices; drive student-related technology development; comply with federal, state, and institutional guidelines; and support their overall enrollment and retention goals. This team uses data to identify new opportunities and to prioritize work, which drives innovation and creates efficiency across the university.

Admissions Credentials Representatives perform a variety of duties related to the initial assessment and review of applications for admission into Indiana University. Admissions Credentials Representatives are responsible for the maintenance of academic records which includes the review of transcripts from high schools, colleges, and universities, as well as testing agencies and inputting data into the Student Information System (SIS).

Department-Specific Responsibilities

• Monitors volume of admissions related documents and assists with data entry and processing tasks on a daily basis for all IU campuses.
• Maintains a working knowledge of admissions processing procedures for all 9 IU campuses.
• Assists with occasional high-level tasks such as suspense work, auditing, and any additional tasks that may be assigned.

General Responsibilities

• Reviews prospective students' application materials and applies appropriate criteria to determine if they are suitable for admission action; enters information into the appropriate database.
• Completes route sheets with an overview of candidate's background; checks student's eligibility for degree; profiles institutions candidate has attended.
• Calculates candidate's grade point average, explains foreign institution's grading scale; evaluates on candidate's English ability, standardized test scores, and produces transfer credit reports for students ensuring that work done on other campuses appears on IU transcript.
• Forwards information and recommendations to appropriate department and notifies candidate as to status of their application.
• Assists with the evaluation of programs where IU students are studying; ensures that these programs are accredited; and notifies students of program status.
• Trains and oversees international and/or domestic staff; serves as resource on questions regarding policy and procedures.
• Maintains and updates databases on foreign institutions ensuring that information used to evaluate applications is accurate.
• Responds to phone inquiries for information on process or status of application and assists international and/or domestic students in completing application process.
• May provide guidance to other admissions credentials representatives.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 2 years of office or related experience.

Preferred

• Experience working with complex data and/or records services in a team environment.

Skills

Required

• Proficient in written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Ability to interpret Federal, State, and institutional rules and regulations and required procedures associated with compliance required.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Admissions & Recruitment

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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