Work Study, Student Support (Transfer Center)

Cuyahoga Community College; Northern (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Cuyahoga Community College is seeking a Work Study, Student Support (Transfer Center) at the Eastern Campus to assist with front-desk operations, student intake, and transfer resources. You will learn office procedures, help with university transfer applications, FAFSA questions, and navigate tools like Transferology, while coordinating events with the Transfer Center team.

This student position emphasizes customer service, data entry, and confidentiality, with a background check and drug screen

Qualifications

• Strong customer service and communication skills.
• Ability to handle basic office tasks and data entry.
• Willingness to learn university transfer processes.

Responsibilities

• Provide front-desk support and greet visitors.
• Assist students with intake and transfer resources.
• Answer phones, schedule appointments, and direct guests to appropriate resources.
• Support promotion of Transfer Center events and services.
• Help plan and execute Transfer Center events, including registration and wayfinding.
• Maintain confidentiality and adhere to college policies.
• Complete clerical duties such as filing, copying, and faxing.

Skills

Interpersonal communication

Willingness to learn new technology

Customer service

Tools

MS Office

Job description

Work Study, Student Support (Transfer Center)

Work Study, Student Support (Transfer Center)

Department: Transfer Center

Location: Eastern Campus

Reports To: Specialist, Transfer

Recruitment Type: Internal

Requisition ID:req7361

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Job Description:

LearningObjectives:

• Office Management Skills — Learn coreadministrative procedures, including student intake, use of office equipment,filing, data entry, and working with the MS Office suite.
• Transfer Preparation Support — Assiststudents with university transfer processes such as applications, FAFSAquestions, and navigating tools like Transferology.
• Customer Service — Provide front‑desk supportby answering phones, greeting visitors, checking in students, schedulingappointments, directing guests, and sharing transfer resources.
• Marketing & Communications — Supportpromotion of Transfer Center events and services.
• Event Management — Help plan and executeTransfer Center events, including preparation, setup, registration, andwayfinding.
• Consistently maintain 6 credit hours each semester;
• Maintain satisfactory academic progress;
• Adhere to College's confidentiality policy;
• Successfully pass background/drug screening;
• Answer phone and take messages;
• Clerical duties such as filing, data entry, copying and faxing;
• Open and sort mail;
• Strong interpersonal communication skills;
• Willingness to learn new technology;
• Assist with special projects;
• Other duties as assigned.

Special Note: Number of Openings (2)

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.