Work Study, Student Support (Student Support Services)

Cuyahoga Community College; Highland Hills (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Cuyahoga Community College is seeking a TRIO SSS Student Assistant at the Eastern Campus to serve as a student ambassador. You will provide front-line customer service, support student engagement initiatives, assist with events and workshops, and help maintain the program’s social media presence.

You will contribute a student perspective to planning and development to ensure activities meet TRIO students’ needs and interests, while gaining leadership experience in a supportive college

Qualifications

• Front-line customer service skills and welcoming demeanor.
• Strong written and verbal communication with diverse student body.
• Experience or interest in social media content creation and event promotion.
• Organizational skills for managing check-ins, materials, and scheduling.
• Ability to work collaboratively in a student-centered program environment.

Responsibilities

• Greet students and guests, serving as first point of contact in the TRIO office.
• Assist with scheduling appointments and connecting students with TRIO staff.
• Help plan, setup, run, and cleanup TRIO workshops and events.
• Create and post content for TRIO SSS social media platforms.
• Assist with outreach, tabling, recruitment events, and information sessions.
• Support login/check-in and attendance tracking during programs.
• Maintain confidentiality of student information per FERPA guidelines.

Skills

Customer Service

Communication

Social Media Content Creation

Organization

Event Planning Support

Leadership

Creativity

Problem Solving

Teamwork

Cultural Awareness

Job description

Department: Student Support Services

Location: Eastern Campus

Reports To: Program Manager, Student Support Services

Recruitment Type: Internal

Employment Type: Student

Union Position: Non-Union

Work Schedule: DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Position Summary

The TRIO Student Support Services (SSS) Student Assistant serves as a student ambassador for the program by providing front-line customer service, supporting student engagement initiatives, assisting with program events and workshops, and helping maintain the program's social media presence. This position offers valuable leadership experience while ensuring that TRIO participants receive a welcoming and supportive experience.

The Student Assistant also provides a student perspective in program planning and development to help ensure activities and services meet the needs and interests of TRIO students.

Essential Duties And Responsibilities

Front Desk and Student Engagement

• Greet students, visitors, and guests in a friendly and professional manner.
• Serve as the first point of contact for students entering the TRIO office.
• Answer basic questions regarding TRIO services, events, and resources.
• Assist students with scheduling appointments and connecting with TRIO staff.
• Maintain a welcoming and organized office environment.
• Monitor student traffic and assist with sign-in procedures.

Social Media and Communications

• Assist with creating and posting content on TRIO SSS social media platforms.
• Develop student-centered content including photos, videos, testimonials, and event promotions.
• Promote TRIO activities, workshops, scholarships, transfer opportunities, and student success stories.
• Help maintain a consistent and positive TRIO brand image.
• Collaborate with staff to increase student engagement through digital communications.

Program and Event Support

• Assist with planning, setup, execution, and cleanup of TRIO workshops, events, transfer visits, and special programs.
• Help prepare materials and supplies for events and student activities.
• Support student check-in and attendance tracking during programs.
• Assist with outreach efforts including tabling, recruitment events, and information sessions.
• Encourage student participation in TRIO activities and services.

Student Leadership and Program Input

• Provide feedback on student interests, concerns, and emerging needs.
• Participate in brainstorming and planning sessions for student activities and events.
• Serve as a student voice to help shape engaging and relevant programming.
• Assist in identifying creative ways to increase student involvement and program visibility.

Administrative Support

• Perform basic clerical tasks such as filing, copying, data entry, and organizing materials.
• Assist with inventory of office and event supplies.
• Maintain confidentiality of student records and information in accordance with FERPA guidelines.
• Complete other duties as assigned by the Program Manager.

Skills And Competencies

• Customer Service
• Communication and Interpersonal Skills
• Social Media Content Creation
• Organization and Time Management
• Event Planning Support
• Leadership and Initiative
• Creativity and Problem Solving
• Teamwork and Collaboration
• Cultural Awareness and Inclusion

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift and carry materials up to 25 pounds for event setup and office operations.

Learning Outcomes

• Develop professional communication and customer service skills.
• Gain experience in event planning and program development.
• Strengthen leadership and teamwork abilities.
• Learn social media marketing and content creation strategies.
• Enhance problem-solving and organizational skills.
• Build confidence as a student leader and advocate.
• Consistently maintain 6 credit hours each semester;
• Maintain satisfactory academic progress;
• Adhere to College's confidentiality policy;
• Successfully pass background/drug screening;
• Answer phone and take messages;
• Clerical duties such as filing, data entry, copying and faxing;
• Open and sort mail;
• Strong interpersonal communication skills;
• Willingness to learn new technology;
• Assist with special projects;
• Other duties as assigned.

Special Note: Number of Openings (2)

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.