Service Delivery Coordinator - Customer & Ops Specialist

Easy Ice; Marquette (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k Match

PTO & Holidays

Tuition Assistance

Fitness Reimbursement

Job summary

Easy Ice is seeking a Service Delivery Coordinator in Marquette, MI to support the Service Delivery department with clerical tasks, documentation, and coordinating with 3rd party providers. This role emphasizes accurate communications and timely handling of work orders to ensure smooth service delivery.

The ideal candidate will have 1–2 years in customer service, strong problem-solving skills, and the ability to work across multiple departments in a dynamic environment.

Qualifications

• 1–2 years of experience in a customer service role.
• Ability to multi-task in a fast-paced environment.
• Excellent interpersonal and written/verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• Demonstrated ability to work with multiple departments.

Responsibilities

• Manage clerical and administrative needs for the Service Delivery department.
• Field incoming internal and external customer email communications.
• Field incoming 3rd party provider emails including problem solving any issue.
• Run 3rd party PM reports; communicate to the providers and follow up on past due PMs.
• Review 3rd party provider Work Order documentation for performance and any follow-up needed.
• Manage data and closing of Work orders.
• Build solid working relationships with all internal departments, 3rd Party providers and customers.
• Assist with the customer experience by providing effective and efficient customer follow up and communication.
• Maintain and deliver exceptional customer service.
• Maintain positive office atmosphere/environment.
• Perform other duties as assigned or requested.

Skills

Customer Service

Problem Solving

Multi-tasking

Fast-paced Environment

Interpersonal Skills

Professional Communication

Team Oriented

Cross-Dept Collaboration

Office Suite

Tools

Microsoft Office Suite

Job description

Easy Ice is seeking a Service Delivery Coordinator in Marquette, MI to support the Service Delivery department with clerical tasks, documentation, and coordinating with 3rd party providers. This role emphasizes accurate communications and timely handling of work orders to ensure smooth service delivery.

The ideal candidate will have 1–2 years in customer service, strong problem-solving skills, and the ability to work across multiple departments in a dynamic environment.