Work Order Specialist - Pricing, Scope & Customer Solutions

PHFM; Michigan; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan with company match

Paid time off and holidays

Professional development opportunities

Job summary

A leading horticultural services company in Michigan seeks a Work Order Specialist to enhance customer service. Responsibilities include evaluating customer needs, processing work orders, providing pricing options, and ensuring compliance with service level agreements. The ideal candidate holds a Bachelor's degree in horticulture or a related field, has experience in customer service, and possesses strong analytical and interpersonal skills. Join a dynamic team committed to professional growth and service excellence.

Qualifications

• Bachelor’s degree in horticulture or business-related field or equivalent experience.
• Experience in customer service request management.
• Experience in pricing work orders.

Responsibilities

• Evaluate the best solution based on customer requests.
• Review previous work to propose effective solutions.
• Provide scope of work options to customers.
• Initiate and review work orders for pricing approval.
• Verify scope accuracy and process estimates.
• Engage with customers to discuss work specifics.
• Discuss estimates with contractors as needed.
• Document customer requirements for approval.
• Provide expertise to the team.
• Ensure compliance with SLAs and KPIs.

Skills

Interpersonal skills

Leadership skills

Communication skills

Analytical skills

Organizational skills

Problem-solving skills

Education

Bachelor's degree in horticulture or related field

2 years in a business-related field

Job description

A leading horticultural services company in Michigan seeks a Work Order Specialist to enhance customer service. Responsibilities include evaluating customer needs, processing work orders, providing pricing options, and ensuring compliance with service level agreements. The ideal candidate holds a Bachelor's degree in horticulture or a related field, has experience in customer service, and possesses strong analytical and interpersonal skills. Join a dynamic team committed to professional growth and service excellence.