Work Order Specialist

PHFM | Facilities Maintenance - Interior & Exterior Services; Crowley (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan with company match

Paid time off and company holidays

Ongoing professional development

Job summary

A leading facilities maintenance company in Texas is seeking a Work Order Specialist to enhance customer service operations. This role includes evaluating project scopes, processing estimates, and leading contractor discussions. Candidates should have a bachelor's degree or relevant experience, with demonstrated skills in pricing work orders and excellent communication abilities. The position offers a supportive environment with opportunities for professional growth and competitive benefits.

Qualifications

• Bachelor’s degree or 2 years related field experience.
• Experience in processing customer service requests.
• Experience in pricing work orders.

Responsibilities

• Evaluate scopes and determine best solutions.
• Review past work orders to propose solutions.
• Deliver scope of work options to customers.
• Process estimates per customer requirements.
• Ensure work order scopes match pricing.
• Discuss specifics with customers as needed.
• Engage with contractors for estimates.
• Document customer requirements for approvals.
• Support team with expertise.
• Ensure services meet SLAs and KPIs.

Skills

Customer service requests processing

Pricing of work orders

Communication

Problem-solving

Interpersonal skills

Teamwork

Organizational skills

Analytical skills

Education

Bachelor’s degree in horticulture or business-related field

Job description

Supercharge your career here at PHFM!

We are looking for a Work Order Specialist to join our team! Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s in it for YOU

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave.
• Ongoing professional development and continuing professional education.

What YOU Will Do

• Evaluate Scope: Determine the best solution and price based on customer requests.
• Review Past Work: Examine previous work orders and photos to propose effective short or long-term solutions, consolidating scopes where appropriate.
• Deliver Options: Provide scope of work options to meet customer objectives.
• Pricing Approval: Initiate and review work orders using pricing tools, ensuring final pricing approval.
• Match Scope and Pricing: Ensure work order scopes match pricing and supporting photos.
• Qualify and Process Orders: Verify scope accuracy, process estimates per customer requirements and contractual rates, update internal software, and submit to the relevant department or customer.
• Customer Meetings: Discuss work specifics with customers when needed.
• Contractor Engagement: Discuss estimates with contractors and request work order estimates as needed.
• Document Requirements: Record customer formatting and process requirements to expedite approval.
• Support Team: Provide subject matter expertise to the team.
• Meet SLAs and KPIs: Ensure services meet customer Service Level Agreements (SLA) and Key Performance Indicators (KPI). Communicate required actions to the team to meet these targets.

Requirements

• A Bachelor’s degree in horticulture or at least 2 years in a business-related field or equivalent professional commercial landscape experience.
• Previous experience in initiating and processing customer service requests beyond the scope of the contract.
• Demonstrated experience in pricing of work orders.
• Demonstrated experience in employee relations, communication, and problem-solving.
• Excellent interpersonal and leadership skills including the ability to work well both independently and in a team environment.
• Ability to travel including occasional overnight stays.
• Excellent organizational and analytical skills including attention to detail and follow-through.

Equal Opportunity Employer/Disability/Veterans