Work Order Specialist

PHFM | Facilities Maintenance - Interior & Exterior Services; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan

Paid time off, holidays, and parental leave

Ongoing professional development

Job summary

PHFM | Facilities Maintenance in Columbus, Ohio is seeking a Work Order Specialist to supercharge their career. This role involves evaluating customer requests, reviewing past work, and providing pricing options for services.

The ideal candidate holds a Bachelor's degree in horticulture or has 2+ years of experience in a related field. Comprehensive benefits include medical coverage, retirement plans, and paid time off.

Qualifications

• Bachelor's degree in horticulture or 2+ years of relevant experience.
• Experience in customer service request initiation beyond contract scope.
• Proven experience in work order pricing.

Responsibilities

• Evaluate customer requests and suggest optimal solutions.
• Review and propose pricing based on past work.
• Initiate and approve work orders using pricing tools.
• Conduct customer meetings to clarify work requirements.
• Ensure service meets SLAs and KPIs.

Skills

Excellent interpersonal skills

Leadership skills

Problem-solving

Organizational skills

Analytical skills

Education

Bachelor’s degree in horticulture or business-related field

2 years experience in commercial landscape

Job description

Description

Supercharge your career here at Powerhouse! We are looking for a Work Order Specialist to join our team! Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What’s in it for YOU

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Ongoing professional development and continuing professional education.

What YOU Will Do

• Evaluate Scope: Determine the best solution and price based on customer requests.
• Review Past Work: Examine previous work orders and photos to propose effective short or long-term solutions, consolidating scopes where appropriate.
• Deliver Options: Provide scope of work options to meet customer objectives.
• Pricing Approval: Initiate and review work orders using pricing tools, ensuring final pricing approval.
• Match Scope and Pricing: Ensure work order scopes match pricing and supporting photos.
• Qualify and Process Orders: Verify scope accuracy, process estimates per customer requirements and contractual rates, update internal software, and submit to the relevant department or customer.
• Customer Meetings: Discuss work specifics with customers when needed.
• Contractor Engagement: Discuss estimates with contractors and request work order estimates as needed.
• Document Requirements: Record customer formatting and process requirements to expedite approval.
• Support Team: Provide subject matter expertise to the team.
• Meet SLAs and KPIs: Ensure services meet customer Service Level Agreements (SLA) and Key Performance Indicators (KPI). Communicate required actions to the team to meet these targets.

Requirements

• A Bachelor’s degree in horticulture or at least 2 years in a business‑related field or equivalent professional commercial landscape experience.
• Previous experience in initiating and processing customer service requests beyond the scope of the contract.
• Demonstrated experience in pricing of work orders.
• Demonstrated experience in employee relations, communication, and problem‑solving.
• Excellent interpersonal and leadership skills including the ability to work well both independently and in a team environment.
• Ability to travel including occasional overnight stays.
• Excellent organizational and analytical skills including attention to detail and follow‑through.

Equal Opportunity Employer/Disability/Veterans