Work Order Specialist - Pricing, Scope & Customer Solutions

PHFM; Crowley (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement Plan with company match

Paid Time Off and holidays

Ongoing professional development

Job summary

A leading landscaping services provider in Crowley, Texas, is seeking a Work Order Specialist to join their team. The role involves evaluating customer requests, managing work orders, and ensuring solutions meet service expectations. Candidates should have a Bachelor’s in horticulture or a related field, alongside strong customer service and problem-solving skills. Join a company committed to professional growth with extensive benefits including medical plans and retirement options.

Qualifications

• Bachelor’s degree in horticulture or 2+ years in a related business field or experience.
• Experience in processing customer service requests.
• Demonstrated pricing experience of work orders.

Responsibilities

• Evaluate customer requests to determine best solutions.
• Review past work orders for effective solutions.
• Deliver scope of work options to customers.
• Initiate work orders using pricing tools.
• Ensure work order scopes match pricing.
• Verify scope accuracy and submit to relevant departments.
• Discuss project specifics with customers.
• Engage with contractors for estimates.
• Record customer requirements for approval.
• Support team with expertise.
• Ensure services meet SLAs and KPIs.

Skills

Customer service

Problem-solving

Communication

Leadership skills

Organizational skills

Analytical skills

Education

Bachelor’s degree in horticulture or business-related field

Job description

A leading landscaping services provider in Crowley, Texas, is seeking a Work Order Specialist to join their team. The role involves evaluating customer requests, managing work orders, and ensuring solutions meet service expectations. Candidates should have a Bachelor’s in horticulture or a related field, alongside strong customer service and problem-solving skills. Join a company committed to professional growth with extensive benefits including medical plans and retirement options.