Work Order Specialist - Pricing, Scope & Customer Solutions

PHFM | Facilities Maintenance - Interior & Exterior Services; Crowley (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan with company match

Paid time off and company holidays

Ongoing professional development

Job summary

A leading facilities maintenance company in Texas is seeking a Work Order Specialist to enhance customer service operations. This role includes evaluating project scopes, processing estimates, and leading contractor discussions. Candidates should have a bachelor's degree or relevant experience, with demonstrated skills in pricing work orders and excellent communication abilities. The position offers a supportive environment with opportunities for professional growth and competitive benefits.

Qualifications

• Bachelor’s degree or 2 years related field experience.
• Experience in processing customer service requests.
• Experience in pricing work orders.

Responsibilities

• Evaluate scopes and determine best solutions.
• Review past work orders to propose solutions.
• Deliver scope of work options to customers.
• Process estimates per customer requirements.
• Ensure work order scopes match pricing.
• Discuss specifics with customers as needed.
• Engage with contractors for estimates.
• Document customer requirements for approvals.
• Support team with expertise.
• Ensure services meet SLAs and KPIs.

Skills

Customer service requests processing

Pricing of work orders

Communication

Problem-solving

Interpersonal skills

Teamwork

Organizational skills

Analytical skills

Education

Bachelor’s degree in horticulture or business-related field

Job description

A leading facilities maintenance company in Texas is seeking a Work Order Specialist to enhance customer service operations. This role includes evaluating project scopes, processing estimates, and leading contractor discussions. Candidates should have a bachelor's degree or relevant experience, with demonstrated skills in pricing work orders and excellent communication abilities. The position offers a supportive environment with opportunities for professional growth and competitive benefits.