Work Order Specialist: Pricing & Customer Solutions

PHFM | Facilities Maintenance - Interior & Exterior Services; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan

Paid time off, holidays, and parental leave

Ongoing professional development

Job summary

PHFM | Facilities Maintenance in Columbus, Ohio is seeking a Work Order Specialist to supercharge their career. This role involves evaluating customer requests, reviewing past work, and providing pricing options for services.

The ideal candidate holds a Bachelor's degree in horticulture or has 2+ years of experience in a related field. Comprehensive benefits include medical coverage, retirement plans, and paid time off.

Qualifications

• Bachelor's degree in horticulture or 2+ years of relevant experience.
• Experience in customer service request initiation beyond contract scope.
• Proven experience in work order pricing.

Responsibilities

• Evaluate customer requests and suggest optimal solutions.
• Review and propose pricing based on past work.
• Initiate and approve work orders using pricing tools.
• Conduct customer meetings to clarify work requirements.
• Ensure service meets SLAs and KPIs.

Skills

Excellent interpersonal skills

Leadership skills

Problem-solving

Organizational skills

Analytical skills

Education

Bachelor’s degree in horticulture or business-related field

2 years experience in commercial landscape

Job description

PHFM | Facilities Maintenance in Columbus, Ohio is seeking a Work Order Specialist to supercharge their career. This role involves evaluating customer requests, reviewing past work, and providing pricing options for services.

The ideal candidate holds a Bachelor's degree in horticulture or has 2+ years of experience in a related field. Comprehensive benefits include medical coverage, retirement plans, and paid time off.