Work Management Specialist II

Duke Energy; Seymour (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Duke Energy in Indiana is seeking an intermediate Work Management Specialist to provide technical, analytical, and work management support for Distribution and Customer Experience & Services.

The role emphasizes accurate results that support safety, reliability, storm restoration and cost management while delivering exceptional customer service. It may also provide administrative support to multiple managers in a non-exempt capacity.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of related work experience is required.
• Ability to communicate clearly and work well with teams.

Responsibilities

• Provide technical, analytical and work management support for Distribution, Customer Experience & Services.
• Support safety, reliability, storm restoration and cost management with accurate results.
• Deliver exceptional customer service and may provide administrative support to multiple managers.
• Remain in a non-exempt capacity and follow established processes and standards.

Skills

Customer service experience

Team collaboration

Proficiency with Microsoft Office

Independent problem solving

Written and verbal communication

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Additional Preferred Qualifications

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Collaborates effectively in a team environment
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Exhibits effective written and verbal communication skills
• Possesses a working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Basic Qualifications

• High School Diploma/GED
• 1 year minimum required related work experience

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.