Senior Work Management Specialist - Distribution Control Center

Duke Energy; Charlotte (NC); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Relocation assistance

Job summary

Duke Energy is seeking an experienced professional to provide advanced work management support for PGO Grid Operations DCC. The role focuses on ensuring safe, reliable and timely execution of work, with a strong emphasis on cross-functional workflow coordination and accurate financial reporting.

The position involves collaboration across teams, emergency response duties and a commitment to safety and continuous improvement. Hybrid work is available, with travel as needed.

Qualifications

• High School/GED diploma.
• Two years related work experience in a similar role.
• Ability to work hybrid schedule and after-hours emergencies.

Responsibilities

• Maintains excellent customer service to operations, management and customers.
• Collaborates with other work groups to ensure the desired customer experience.
• Dispatches daily work to field performers and tracks work to meet timelines.
• Ensures accurate billing, invoicing and expenses are processed timely.
• Supports emergency response and storm restoration efforts.
• Uses Word, Excel and PowerPoint to prepare reports and presentations.

Skills

Customer service

Communication

Microsoft Office

Excel

PowerPoint

Team collaboration

Problem solving

After-hours support

Tools

Word

PowerPoint

Excel

Job description

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

Provides advanced-level work management support for PGO Grid Operations DCC, ensuring accurate and timely execution of work that supports safety, reliability, storm restoration, and cost management. Utilizes in-depth knowledge to solve complex problems, drive process improvements, and coordinate cross-functional workflows to deliver a strong customer experience. Responsible for effective communication, work tracking, financial accuracy, and reporting while supporting leadership and daily operations. Plays a key role in emergency response and supports a culture of safety, engagement, and continuous improvement.

Responsibilities

• Maintains excellent customer service to operations, management and customers.
• Demonstrates advanced knowledge and is able to participate in continuous improvement initiatives.
• Requires in-depth knowledge and experience; solves complex problems-skilled and trains others.
• Proactively collaborate with other work groups to ensure desired customer experience - skilled at communicating daily with employees and leaders to ensure customer's needs are met.
• Ensure efficient and effective workflow across all work groups supported.
• Reports job status details to appropriate personnel as needed.
• Effectively communicates with leadership and employees regarding proper execution of work.
• Manages tasks to ensure accurate billing, invoicing, and expenses are done in a timely manner.
• Maintains confidential information in a professional and discreet manner.
• Achieves acceptable level of availability during normal work schedule, for special projects and circumstances, and for emergency or storm restoration after hours and on weekends.
• Monitors various reports to ensure process adherence to a ensure work is scheduled to meet an established timeline.
• Uses software applications (e.g. Word, PowerPoint, Excel) and systems to prepare correspondence, reports, presentations, agendas, minutes, manage calendars or meetings/meeting coordination etc.
• Supports leadership with daily operations and needs such as scheduling, answering phones, expense reports, travel arrangements, and meeting coordination and organization.
• Uses the appropriate applications, software, and systems to support these responsibilities.
• Appropriately dispatches daily work to field performers.
• Performs tasks, as assigned to support the organization.

Cost Management

• Works with leadership and employees to ensure timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines.
• Applies cost-effective decision making in the utilization of O&M finances to ensure the facility is safe, clean, and organized for operations.
• Verifies and applies correct general ledger account accounting in all work-related applications and functions.
• Creates reconciliation of credit cards and creation of expense reports (for self and team members, as assigned) for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied.
• Adheres to monthly accrual timelines and system entry cut-off dates.
• Ensures all invoices on hand are recorded and sent to the appropriate department that processes the accrual.
• Reconciles work order materials, labor and equipment accurately.
• Collaborates with DCC Supervisors and Managers to ensure timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines.

Reliability

• Prepares for and provides emergency support including dispatching, updating, completing, calling emergency locates, reporting oil spills, pinging meters, updating ETORs, and allocating event assignments to damage assessors and the creation and clearing, etc. of events in outage management tools.
• Updates storm resource tracking and outage management tools during storm restoration.
• Supports the execution of programs, projects, or processes using appropriate work management applications.

Employee Engagement & Safety

• Supports Human Performance safety and Wellness culture through active participation in safety meetings.
• Follows ergonomics and safety guidelines.
• Support corporate initiatives.
• Demonstrate a commitment to continuous learning and development.
• Administers special projects across work groups as needed (Employee Survey, Power of Giving and charitable activities, Diversity and Inclusion, WellPower, etc.).

Required / Basic Qualifications

• High School/GED diploma.
• In addition to required degree, two (2) years related work experience.

Additional Preferred Qualifications

• Possesses advanced, fully competent knowledge of applications used in Distribution, Customer Experience and Services.
• Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration.
• Collaborates effectively in a team environment.
• Advanced knowledge of system applications used in Distribution, Customer Experience & Services.
• Authority of local ordinances, permits, and inspections.
• Supports changing work environments, processes and policies.
• Possesses effective written and verbal communication and interpersonal skills.
• Possesses working knowledge of Microsoft Office Software.
• Previous customer service experience.
• Prioritizes work effectively.
• Demonstrates good judgment in decision making.
• Works independently in resolving problems.
• Investigative, research and analytical skills for complex work order status, auditing and corrections (materials, financials, date management, etc.).
• Critical thinking to take appropriate action to resolve issues independently and with limited supervision.
• Demonstrated ability to manages external communication and resolving escalated customer situations.

Working Conditions

Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

Travel Requirements

5-15%

Relocation Assistance

Provided (as applicable)

Union Status

No Represented/Union Position

Visa Sponsorship

No Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Eligibility

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

Branding

Diversity & Inclusion Read about our commitment to supporting a diverse and inclusive workforce.

About Duke Energy Terms of Use Brighter opportunities. Brighter futures.

Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential.

Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.