Work Management Specialist II

Duke Energy Corporation; Clinton (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

Duke Energy is hiring for a Work Management Specialist II in North Carolina. The role supports Distribution, Customer Experience & Services with technical, analytical, and work management tasks. The position requires independent judgment, a focus on safety and reliability, and strong customer service.

Travel 5-15% and potential admin support across managers are noted. Applicants should have a High School Diploma or GED and at least one year of related experience.

Qualifications

• Basic qualification: High School Diploma or GED and 1-year related work experience.
• Proficient in Microsoft Office and common business applications.
• Strong written and verbal communication skills are preferred.
• Ability to work independently and in a team environment.

Skills

Customer service

Team collaboration

Problem solving

Written and verbal communication

Adaptability

Decision making

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

WMS II-

This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Basic Qualifications

Work Management Specialist II

• High School Diploma/GED
• 1-year minimum required related work experience

Additional Preferred Qualifications

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Collaborates effectively in a team environment
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Exhibits effective written and verbal communication skills
• Possesses a working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.