Work Management Specialist I/II — Distribution & Services

Duke Energy; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

Duke Energy is hiring at the learner to intermediate levels for Work Management Specialist roles. These positions support Distribution and Customer Experience & Services, following established processes to ensure safety, reliability, and cost management while delivering quality customer service.

Responsibilities include basic administrative support to multiple managers, effective communication, and working within non-exempt capacity. Travel and after-hours availability may be required.

Qualifications

• High School Diploma or GED required at all levels.
• Basic customer service experience preferred.
• Ability to work after hours for emergency storm restoration.
• Proficiency with Microsoft Office applications.
• Willingness to collaborate within a team and adapt to changing processes.

Responsibilities

• Provide work management support for Distribution and Customer Experience & Services.
• Utilize established processes to ensure safe, reliable operations and cost management.
• Deliver accurate, timely work results and quality customer service.
• Support administrative tasks for multiple managers as needed.
• Communicate effectively in written and verbal forms.

Skills

Customer service

Team collaboration

Problem solving

Written/verbal communication

Attention to detail

Basic MS Office

Education

High School Diploma/GED

High School Diploma/GED + 1 year related experience

Tools

Microsoft Office Software

Job description

Duke Energy is hiring at the learner to intermediate levels for Work Management Specialist roles. These positions support Distribution and Customer Experience & Services, following established processes to ensure safety, reliability, and cost management while delivering quality customer service.

Responsibilities include basic administrative support to multiple managers, effective communication, and working within non-exempt capacity. Travel and after-hours availability may be required.