Work Management Specialist II

Jobtailor; Clinton (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Clinton, NC is seeking a capable support professional to assist Distribution, Customer Experience & Services. You will provide technical and analytical support, navigate storm restoration work, and collaborate with a team to ensure safety and reliability.

The role requires at least 1 year of related experience, strong communication, and proficiency with Microsoft Office. Travel up to 15% may be necessary.

Qualifications

• High School Diploma or GED is required.
• 1 year minimum related work experience.
• General knowledge of applications used in Distribution, Customer Experience & Services.
• Flexibility for after-hours emergency storm restoration.
• Effective collaboration in a team environment.
• Proficiency with system applications used in Distribution, Customer Experience & Services.
• Knowledge of local ordinances, permits, and inspections.
• Ability to adapt to changing environments, processes, and policies.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office
• Previous customer service experience
• Ability to prioritize work effectively
• Good judgment in decision making
• Ability to work independently in resolving problems
• Must be able to work in the U.S. without sponsorship
• Travel requirements of 5–15%

Responsibilities

• Provide technical, analytical, and work management support for Distribution, Customer Experience & Services
• Solve complex problems within established processes and standards
• Use independent judgment and initiative to complete assigned tasks
• Provide accurate and timely work results supporting safety, reliability, storm restoration, and cost management
• Provide exceptional customer service
• Provide administrative support to multiple managers as needed

Skills

System Apps

Microsoft Office

Analytical Skills

Problem Solving

Customer Service

Team Collaboration

Communication

Prioritize Work

Decision Making

Independence

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

• Provide technical, analytical, and work management support for Distribution, Customer Experience & Services
• Solve complex problems within established processes and standards
• Use independent judgment and initiative to complete assigned tasks
• Provide accurate and timely work results supporting safety, reliability, storm restoration, and cost management
• Provide exceptional customer service
• Provide administrative support to multiple managers as needed

Requirements

• High School Diploma/GED
• 1-year minimum required related work experience
• General knowledge of applications used in Distribution, Customer Experience & Services
• Flexibility and dependability during normal work schedule and after-hours emergency storm restoration
• Effective collaboration in a team environment
• Proficiency in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Ability to support changing work environments, processes, and policies
• Effective written and verbal communication skills
• Working knowledge of Microsoft Office Software
• Previous customer service experience
• Ability to prioritize work effectively
• Good judgment in decision making
• Ability to work independently in resolving problems
• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
• Travel requirements of 5–15%

Core Competencies

Demonstrates proficiency in system applications used in Distribution, Customer Experience & Services, while providing exceptional customer service and effective collaboration in a team environment. Capable of solving complex problems and supporting changing work environments with good judgment and decision-making skills.

Highest-signal resume keywords

• Proficiency In System Applications
• Customer Service Experience
• Effective Written And Verbal Communication
• Ability To Work Independently
• Knowledge Of Local Ordinances

Hard Skills

• General Knowledge Of Applications
• Proficiency In Microsoft Office Software
• Problem Solving
• Work Management Support
• Analytical Skills

Soft Skills

• Effective Collaboration
• Flexibility
• Dependability
• Good Judgment
• Ability To Prioritize Work

Certifications & Qualifications

• High School Diploma/GED

Industry Keywords

• Distribution
• Customer Experience
• Storm Restoration
• Safety
• Cost Management