Work Management Specialist II: Drive Reliability & Service

Duke Energy; Clinton (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Duke Energy is seeking a Work Management Specialist II to deliver technical and analytical support for Distribution, Customer Experience & Services. The role emphasizes safety, reliability, and cost management while maintaining high customer service standards.

The ideal candidate has at least 1 year of related experience and a High School Diploma/GED, with flexibility to work after hours for storm restoration and emergencies.

Qualifications

• Must have Work Management Specialist II level knowledge.
• High School Diploma or GED is required.
• Minimum of 1 year related work experience is required.

Responsibilities

• Provide technical, analytical and work management support for Distribution, Customer Experience & Services.
• Solve complex problems within established processes and standards.
• Operate within safety, reliability, storm restoration, and cost management objectives.
• Deliver accurate and timely work results and exceptional customer service.
• May provide administrative support to multiple managers as needed.

Skills

Customer service

Team collaboration

Problem solving

Communication skills

Time management

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Duke Energy is seeking a Work Management Specialist II to deliver technical and analytical support for Distribution, Customer Experience & Services. The role emphasizes safety, reliability, and cost management while maintaining high customer service standards.

The ideal candidate has at least 1 year of related experience and a High School Diploma/GED, with flexibility to work after hours for storm restoration and emergencies.