Work Management Specialist I/II

Duke Energy; Clarksville (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Duke Energy in Indiana is hiring Work Management Specialists at the learner and intermediate levels. You will support Distribution, Customer Experience & Services with established processes and provide administrative support to managers in a non-exempt capacity.

The role emphasizes safety, reliability, storm restoration and cost management while delivering quality customer service and collaborating with teams to resolve issues and improve work flow.

Qualifications

• High School Diploma/GED required.
• WMS I: No experience needed; WMS II: 1-year minimum related work experience.

Responsibilities

• Provide work management support for Distribution and Customer Experience & Services.
• Ensure safe, reliable operations and cost management with quality customer service.

Skills

Communication skills

Customer service

Team collaboration

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

WMS I- This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

WMS II-This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Basic Qualifications:

Work Management Specialist I

• High School Diploma/GED
• No experience needed

Work Management Specialist II

• High School Diploma/GED
• 1-year minimum required related work experience

Additional Preferred Qualifications

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Collaborates effectively in a team environment
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Exhibits effective written and verbal communication skills
• Possesses a working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.