Work Management Implementation Lead

NISC; St. Louis (MO); Hybrid; USD 90,000 - 120,000; Full time

Job summary

NISC develops and implements enterprise-level and customer-facing software solutions for energy cooperatives and communications organizations across North America. We are seeking a Work Management Implementation Project Manager to analyze business needs, configure workflows, and deliver training that empowers teams to work more efficiently.

You will lead both virtual and onsite training sessions, manage multiple projects, coordinate with cross-functional teams, and drive change management to

Qualifications

• Bachelor's Degree in a business-related field or equivalent experience preferred.
• Advanced project management knowledge and change management best practices.
• Ability to analyze data and translate into actionable workflows.

Responsibilities

• Conduct comprehensive analyses of business processes to design and implement effective workflows.
• Configure NISC's products to align with and support Member/Customer business operations.
• Deliver onsite and virtual training sessions to Member/Customers, accommodating a range of technical proficiencies.
• Organize and facilitate Member/Customer meetings as necessary.
• Diagnose and resolve configuration, data, and permission issues.
• Oversee and coordinate multiple concurrent projects to ensure timely completion.
• Collaborate with cross-functional teams to manage integrations, testing, and project timelines.
• Maintain and update project schedules, document potential risks, and develop training materials and reports as needed.
• Provide ongoing application support throughout the project lifecycle.
• Participate in after-hours call support as assigned.
• Demonstrate a commitment to NISC's Statement of Shared Values.
• Additional duties as assigned

Skills

Project management

Data analysis

Change management

Training delivery

Cross-functional collaboration

Time management

Communication skills

Problem solving

Education

Bachelor's Degree

Tools

PM processes

Workflow configuration

Job description

NISC develops and implements enterprise-level and customer-facing software solutions for energy cooperatives and communications organizations across North America. We are seeking a Work Management Implementation Project Manager to analyze business needs, configure workflows, and deliver training that empowers teams to work more efficiently.

You will lead both virtual and onsite training sessions, manage multiple projects, coordinate with cross-functional teams, and drive change management to