Work From Home - Customer Service Rep - PM Shifts Needed!

TEKsystems; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading global hospitality company as a Customer Service Representative in a fully remote role. This exciting opportunity allows you to work from home while providing exceptional service to guests and travel agents. With a focus on helping customers book reservations and address inquiries, you'll be part of a team that values communication and problem-solving skills. Enjoy competitive pay, potential bonuses, and a comprehensive benefits package including medical, dental, and 401(k) options. If you're passionate about delivering outstanding customer experiences, this role is perfect for you.

Benefits

Medical, dental, & vision insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Employee Assistance Program

Transportation benefits

Qualifications

• Entry-level position requiring strong customer service skills.
• Ability to handle inquiries and assist with reservations.

Responsibilities

• Answer incoming calls from guests and travel agents.
• Assist with booking and updating reservations.
• Handle general questions and inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Join one of the World's Largest Hotel Call Centers in Arizona! Permanent Work from Home Opportunity!

Must live in Phoenix, AZ or surrounding area

Work From Home - Customer Service Rep - PM Shifts Needed!

About the Company:

Celebrating 75 years of hospitality, our award-winning global network of hotels is located in over 100 countries and territories, offering accommodations for all types of travelers.

Position: Entry Level Customer Service Representative

Work From Home Job Functions:

1. Answer incoming calls from prospective guests and travel agents.
2. Assist with booking new reservations or updating existing requests.
3. Handle all general questions or inquiries.

Work From Home Equipment:

All equipment is provided by the client; only high-speed internet is required. The client provides $50/month towards internet costs.

Pay:

$17.00 per hour, $18.70 for hours after 6 pm. Additional earnings of $200-400 per month possible for meeting goals.

Shift Details:

Must be able to work any 8-hour shift between the following times, including weekends:

• PM Shift: 12:30 pm - Midnight

Benefits:

• Medical, dental, & vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth options)
• Voluntary Life Insurance & AD&D for employees and dependents
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation, Sick Leave

Workplace Type:

Fully remote position.

Application Deadline:

Anticipated closing date: May 2, 2025.

About TEKsystems:

We are a leading provider of business and technology services, partnering with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value and positive community impacts. TEKsystems and TEKsystems Global Services are part of Allegis Group.

We are an equal opportunity employer and consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.