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Customer Service Representative, Flex Pay

Upgrade, Inc.

Phoenix (AZ)

On-site

USD 10,000 - 60,000

Full time

7 days ago

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Job summary

Join a dynamic fintech company that is revolutionizing the way consumers access credit and banking. As a Customer Service Representative for the Flex Pay product, you will play a crucial role in delivering exceptional service to our customers through phone, email, and chat. This entry-level position offers a collaborative environment where you can grow your skills and make a meaningful impact. With a commitment to diversity and innovation, this company has been recognized as a top workplace in Arizona. If you're passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Paid time off (PTO)

401K matching

Wellness Incentive Program

Kitchen fully stocked with snacks

Paid parking or platinum pass

Qualifications

1+ years experience in customer support or retention role.
Strong attention to detail and excellent communication skills.

Responsibilities

Provide superior customer care through various communication channels.
Identify areas for optimizing results and improve customer satisfaction.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Analytical Skills

Education

Bachelor's or Associate's degree

Tools

Microsoft Office

Google Apps

Customer Service Representative, Flex Pay

4 days ago Be among the first 25 applicants

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

As a Customer Service Representative working for the Flex Pay buy now pay later travel product, you will deliver top-notch customer service through phone calls, emails, chats, and text messages. We are looking for applicants who will go the extra mile for customers and uphold our values and standards. You will exclusively represent Flex Pay, collaborating with Upgrade's top-notch Customer Service organization to create delightful experiences and constantly improve. They are part of a top-notch team continuously raising the bar in the finance industry.

Pay: $21.00/ hour

Full-Time: (40hrs/Week)

What You’ll Do:

Provide superior customer care through prompt, courteous, and professional answering of calls, emails, chats, and SMS/text messages
Aim to consistently exceed customer expectations by finding the best solutions for any problem
Provide thorough and accurate documentation to customer accounts across our communication channels
Identify areas of opportunity for optimizing results and improve customer satisfaction
Become an expert on all applicable tools and systems
Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
Build and maintain collaborative relationships with all team members
Meet and/or exceed production, quality, and customer service goals
Be an expert on our products and processes
Adapt to changing policies and procedures on a constant basis while maintaining high quality to your work

What We Look For:

Bachelor's or Associate's degree preferred
1+ years experience in customer support or customer retention role, with extensive experience in phone and email communication
6+ months of high volume call center experience required
Financial services and travel industry experience preferred
Strong attention to detail
Excellent verbal and written communication skills
Strong problem solving and analytical skills
Team player seeking a fast-paced and challenging environment
Ability to thrive in a fast paced, changing environment
Demonstrated ability to multi-task and work in a fast-paced environment
Proficient in Microsoft, Cloud based products and Google apps

Nice to Have:

Experience in Hospitality/Travel, Finance/Lending, or eCommerce is a plus

What We Offer You:

Great open office space
Paid time off (PTO)
401K matching
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverage

For California residents: Upgrade's CaliforniaNotice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other

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