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Customer Service Representative (CSR)

Passport Health

Phoenix (AZ)

On-site

USD 10,000 - 60,000

Full time

2 days ago

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Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der die erste Anlaufstelle für Kunden ist, die Reisegesundheitsdienste benötigen. In dieser Rolle sind Ihre Kommunikationsfähigkeiten und Ihr Fokus auf den Kunden von entscheidender Bedeutung, um Vertrauen aufzubauen und sicherzustellen, dass jeder Kunde sich informiert und gut betreut fühlt. Sie werden in einem unterstützenden und kollaborativen Arbeitsumfeld arbeiten, das Ihre Erfolge feiert und Ihnen die Möglichkeit gibt, einen echten Unterschied im Leben der Menschen zu machen. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und eine Karriere im Kundenservice anzustreben, freuen wir uns auf Ihre Bewerbung.

Benefits

Gesundheits-, Zahn- und Augenversicherung

Bezahlte Freizeit

Monatliche Café-Geschenkkarte von $50

Unterstützendes Arbeitsumfeld

Qualifications

Erfahrung im Kundenservice oder Vertrieb, vorzugsweise im Call Center.
Hervorragende mündliche und schriftliche Kommunikationsfähigkeiten.

Responsibilities

Beantworten von Kundenanfragen über Telefon, E-Mail und Chat.
Terminplanung und Koordination von Booster-Sitzungen.

Skills

Kommunikationsfähigkeiten

Multitasking

Detailgenauigkeit

Kundenservice

Education

High School Diploma oder GED

Tools

Google Suite

Microsoft Office

Join to apply for the Customer Service Representative (CSR) role at Passport Health

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative (CSR) role at Passport Health

This range is provided by Passport Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $19.00/hr

Customer Service Representative (CSR) – Be the Voice of Passport Health!

Are you ready to make a difference every day? Passport Health is on a mission to provide outstanding client care and create unforgettable experiences for travelers across the globe. If you’re a natural problem-solver who thrives on delivering top-notch service and is looking for more than just a job—we want to hear from you!

About The Role

As a Customer Service Representative, you’ll be the first point of contact for clients seeking travel health services and advice. Your communication skills, attention to detail, and client-focused mindset will help build trust and ensure every client feels informed, confident, and cared for.

What You’ll Do

Connect: Respond to client inquiries via phone, email, and chat with empathy, professionalism, and care.
Build Trust: Turn first-time clients into lifelong advocates by delivering a warm, consistent experience.
Coordinate: Schedule appointments and booster sessions accurately and efficiently.
Advocate: Educate clients on Passport Health’s services and how we help them stay healthy and travel-ready.
Deliver Accuracy: Share clear, reliable information using all available resources.
Stay Agile: Navigate multiple tasks and client needs in a fast-paced, dynamic environment.
Collaborate: Partner with internal teams to create a seamless and positive client journey.
Support: Assist the call center leadership team with additional tasks and initiatives as needed.

Why You’ll Love Working Here

Starting pay of $19/hour, with the potential to earn $2,000 in quarterly performance bonuses
A $50 monthly café gift card to keep you energized
A collaborative, supportive work environment where your success is celebrated

Schedule

Monday to Friday: Choose from 9:30 am – 6:00 pm or 10:30 am – 7:00 pm
Saturday rotation: Work one Saturday every 4–6 weeks – or opt in for a permanent Saturday schedule with shift differential pay!

What You Bring To The Table

High school diploma or GED (required)
Customer service or sales experience (call center experience is a plus!)
Outstanding communication skills—both verbal and written
Proficiency in Google Suite and basic Microsoft Office tools
Ability to multitask while maintaining professionalism
A keen eye for detail (yes, we mentioned this twice—just making sure you caught it!)
Dependability, punctuality, and a strong sense of accountability

Benefits

Health, dental, and vision insurance
Paid time off
In-person work environment with a close-knit team

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Wellness and Fitness Services

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