Work From Home CSR

AppleOne; San Antonio (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Company equipment provided

Job summary

AppleOne Employment Services seeks a dedicated Work From Home CSR to join a healthcare services team as a Pharmacy Benefits Advocate. This direct hire opportunity is ideal for a customer-focused professional who helps members, pharmacies, and healthcare providers resolve prescription benefit questions in a fast-paced call center environment.

The role involves handling 60–80 inbound calls daily, researching and resolving inquiries across multiple systems, and documenting interactions accurately.

Qualifications

• Minimum of 1 year of customer service experience.
• Experience in a high-volume inbound call center.
• Strong verbal and written communication skills.
• Ability to work independently in a remote environment.
• Reliable attendance and ability to meet performance standards.

Responsibilities

• Handle approximately 60 to 80 inbound calls per day from members, pharmacies, and healthcare providers regarding prescription benefits.
• Research, troubleshoot, and resolve customer inquiries while navigating multiple systems.
• Document all customer interactions accurately and completely according to established procedures.
• Use active listening, empathy, and probing questions to identify needs and provide appropriate solutions.
• Take ownership of customer concerns and complete follow-up calls when needed.
• Meet performance expectations for quality, productivity, accuracy, first-call resolution, and attendance.

Skills

Customer service

Verbal & written communication

Active listening

Attention to detail

Independent work

Tools

CRM systems

Data entry

Job description

We are seeking a dedicated Work From Home CSR to join a healthcare services team as a Pharmacy Benefits Advocate. This direct hire opportunity is ideal for a customer-focused professional who enjoys helping members, pharmacies, and healthcare providers resolve prescription benefit questions in a fast-paced call center environment.

Key Responsibilities

• Handle approximately 60 to 80 inbound calls per day from members, pharmacies, and healthcare providers regarding prescription benefits.
• Research, troubleshoot, and resolve customer inquiries while navigating multiple systems.
• Document all customer interactions accurately and completely according to established procedures.
• Use active listening, empathy, and probing questions to identify needs and provide appropriate solutions.
• Take ownership of customer concerns and complete follow-up calls when needed.
• Meet performance expectations for quality, productivity, accuracy, first-call resolution, and attendance.

Compensation and Benefits

• Pay Rate: $15.00 per hour.
• Job Type: Direct Hire.
• Work Arrangement: Work from home.
• Equipment: Company equipment will be provided.
• Location: San Antonio, TX.

Required Qualifications and Skills

• Support members, pharmacies, and healthcare providers with prescription benefit inquiries.
• Resolve customer issues in a high-volume inbound call center environment.
• Navigate multiple computer systems while documenting interactions accurately.
• Deliver professional, empathetic service focused on first-call resolution.
• Minimum of 1 year of customer service experience required.
• Strong verbal and written communication skills.
• Comfortable using multiple computer applications at the same time.
• Strong attention to detail and accurate documentation skills.
• Excellent problem-solving, critical-thinking, and active listening abilities.
• Ability to work independently in a fast-paced remote environment.
• Reliable attendance and ability to meet established performance standards.

Preferred Qualifications

• Previous call center experience.
• Healthcare, pharmacy, insurance, benefits, or member services experience.
• Experience supporting customers by phone in a high-volume service environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.