Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Total System Services; Naples (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in payment technology is looking for a Customer Service Representative to provide support through remote work. This role involves responding to customer inquiries, processing transactions, and maintaining product knowledge. Requires bilingual skills in Spanish and English, along with customer service experience. A supportive work environment and comprehensive benefits package are offered.

Benefits

Comprehensive benefits package including medical, dental, vision care

Paid time off

Recognition programs

Charitable gift matching

Qualifications

• Minimum of 12 months in a contact center or remote work experience.
• Open to mid to late shifts and weekends.

Responsibilities

• Respond to customer inquiries via telephone.
• Process payment and account-related requests.
• Enter required data into client systems.

Skills

Bilingual (Spanish and English)

Problem-solving

Customer service skills

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour, including a 20% language differential
- Opportunity for career advancement within a leading company in payment technology
- Primarily remote work within the United States with occasional on-site requirements
- Comprehensive benefits package including medical, dental, vision care, and paid time off
- Supportive work environment with recognition programs and charitable gift matching

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone and provide problem resolution based on service standards
- Process basic payment and account-related requests, including card activations and updates
- Maintain knowledge of company products and services to assist customers effectively
- Analyze customer service needs and communicate them to relevant departments as necessary
- Enter required data into client systems and assist with escalated customer issues

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 12 months of recent contact center or work-from-home experience
- Must be bilingual in Spanish and English
- Open to a work schedule that may include mid to late shifts and weekends
- Completion of a background check, including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Familiarity with payment processing systems and customer service best practices
- Experience in a similar entry-level role within the payment solutions industry
- Strong problem-solving skills and ability to navigate computerized systems

#PaymentSolutions #CustomerService #RemoteWork #CareerOpportunity #BilingualJobs

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