Work from Home Bilingual Spanish Fraud Specialist up to $25.00 per hour

Global Payments; Houston (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Payment Solutions seeks a Customer Service Representative to address client inquiries and issues. Enjoy a remote work setup, comprehensive benefits including medical and retirement, and opportunities for career advancement, while leveraging your bilingual skills to support customers effectively.

Benefits

Comprehensive benefits package

Opportunities for career advancement

Supportive work environment

Qualifications

• Minimum 12 months of recent contact center or Work from Home experience.
• Open to work schedule including mid shifts to late shifts, including weekends.

Responsibilities

• Respond to customer inquiries via telephone, providing problem resolution.
• Resolve card activations and account-related requests.
• Maintain detailed knowledge of products and services.

Skills

Bilingual in Spanish and English

Problem-solving skills

Customer service

Education

High School Diploma or Equivalent

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Salary up to $18.00 per hour with a 20% language differential
- Opportunity for career advancement within a dynamic and innovative company
- Primarily remote work opportunity with occasional onsite requirements
- Comprehensive benefits package including medical, dental, vision care, and retirement options
- Supportive work environment focused on employee growth and development

What to Expect (Job Responsibilities):
- Respond to customer inquiries via telephone, providing problem resolution in line with service standards
- Resolve basic payment and account-related requests, including card activations and updates
- Maintain detailed knowledge of the employer's products and services to assist customers effectively
- Enter required data into client systems and escalate unresolved issues to experienced representatives
- Familiarize yourself with products, policies, and procedures for a limited number of clients

What is Required (Qualifications):
- High School Diploma or Equivalent
- A minimum of 12 months of recent contact center or Work from Home experience
- Must be bilingual in Spanish and English
- Open to a work schedule that may include mid shifts to late shifts, including weekends
- Must successfully complete a background check, including criminal and credit checks

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the payment solutions industry
- Familiarity with customer service software and data entry systems
- Strong problem-solving skills and ability to handle customer inquiries effectively

#PaymentSolutions #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunity

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