Work at Home Customer Service Advisor (Michigan residents)

Freddie Mac; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Freddie Mac offers a remote Customer Service Advisor position for Michigan residents. This full-time role focuses on navigating health insurance questions for customers while providing comprehensive training and a supportive work environment. Candidates need strong communication skills and prior customer service experience. Competitive pay starts at $13 per hour with numerous benefits including paid time off and health insurance options.

Benefits

Flexible spending account

Medical and prescription coverage

Dental and vision insurance

Paid time off

Life insurance

401(k) with match

Telehealth access

Qualifications

• Two or more years of customer service experience desired.
• Typing speed of 30+ words per minute needed.
• Must be a Michigan resident with high-speed, hardwired internet connectivity.

Responsibilities

• Research, process, and resolve customer inquiries about health insurance benefits.
• Educate customers on policies and procedures.
• Document interactions to maintain organized records.

Skills

Communication skills

Listening

Basic math

Typing skills

Empathy

Organizational skills

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About the Role

Role: Full time | Remote - Michigan residents

Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you're looking for.

Pay Transparency

This position starts at $13 per hour.

What to Expect

As a Work at Home Customer Service Advisor at Morley, you'll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it.

We'll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role.

Why apply:

• Full-time role with strong benefits
• Flexibility with paid time off
• Comprehensive training
• Leadership development program available to help you grow your career
• Supportive and knowledgeable team
• Positive, empowering work environment

You need:

• Communication skills
• Listening, basic math and typing skills
• High-speed, hardwired internet connection (e.g., cable or fiberoptic broadband) that you can connect to by ethernet or landline
  (Note: wireless, 5G and satellite internet unfortunately won't work for this role)
• See Skills for Success below

Tasks:

• Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries
• Relay detailed information to customers, managers and clients
• Initiate status reports or service recovery letters to the inquirer
• Route inquiries when appropriate
• Educate new and existing customers and team members on relevant policies, procedures and specific benefits
• Document details of each interaction in the tracking system to maintain up to date and organized records
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.

Skills for Success

Required Skills

• Excellent communication skills (spoken and written; so you can clearly convey detailed information)
• Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)
• Basic math skills (important for providing support surrounding payments)
• Empathy, listening, organizational, quick thinking, multitasking and time management skills
• Able to work in an ever-changing environment
• Computer skills including Microsoft Office

Eligibility Requirements

• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Typing speed of 30+ words per minute (Take a free typing test!)
  (direct link to test: www.typingtest.com)
• Available to work shifts within the center's hours of operation:
  • Monday - Friday
  • 8 a.m. - 9 p.m. Eastern time
  • Possible Saturdays/Sundays from October through March
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

• Experience in medical claims reimbursements or medical billing
• Conversant in health insurance industry terminology
• Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
• Knowledge of customer service techniques

Remote Work Requirements

• Michigan resident
• Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection)
  • (Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.)
• Secluded and distraction-free work environment

The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail].

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
• Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy