Customer Service Representative

Korn Ferry; Michigan; Remote; USD 48,000 - 67,000; Part time

Job summary

Korn Ferry is seeking a Part-Time Customer Service Representative. This remote role involves assisting clients and candidates via email, chat, and phone, ensuring excellent service. Ideal candidates are empathetic, organized, and possess strong communication skills, making a meaningful impact in people's careers.

Benefits

Flexible hours

Work from anywhere in the U.S.

Training and support provided

Qualifications

• At least 1 year of customer service experience.
• Strong communicator, friendly and clear.
• Empathetic and patient, genuinely wanting to help.

Responsibilities

• Handle inquiries through email, chat, or phone.
• Assist candidates with assessments and interview scheduling.
• Keep records updated in systems for organization.

Skills

Communication

Empathy

Organization

Tech-savvy

Job description

Job Title: Part-Time Customer Service Representative

Location: Remote (U.S.-based)

Company: Korn Ferry

Job Type: Part-Time | Remote

Experience Level: Entry-Level to Mid-Level

Hi there—we’re Korn Ferry.

We’re a global organizational consulting firm that helps companies align their people and strategy. Basically, we help businesses hire the right folks, build strong teams, and develop their leaders. At our core, we believe that people—and the potential they bring—are everything.

Right now, we’re looking for a part-time Customer Service Representative to join our team. This is a remote role with flexible hours, and it’s perfect for someone who’s passionate about helping people and looking for meaningful, part-time work.

What this role is all about

As a Customer Service Representative (or CSR, as we like to call it), you’ll be one of the first voices our clients and candidates hear. You’ll handle inquiries through email, chat, or phone—offering support, answering questions, and making sure people feel taken care of.

Whether it’s helping a job seeker navigate an application or guiding a client through our services, you’ll be making someone’s day a little easier. And that’s a big deal.

What you’ll be doing

• Chatting with clients and candidates via email, phone, and live chat—answering questions, solving issues, and providing clear information about our services.
• Helping candidates with things like assessments, interview scheduling, and online applications.
• Working closely with our internal teams to troubleshoot and resolve more complex issues.
• Keeping records updated in our systems so we can stay organized and efficient.
• Flagging common issues and sharing feedback so we can continuously improve the experience.
• Representing Korn Ferry’s values with kindness, professionalism, and respect—every step of the way.

Who we’re looking for

You don’t need to have every box checked, but here are a few things that would make someone a great fit for this role:

• You’ve got at least 1 year of customer service experience—maybe in retail, a call center, admin support, or something similar.
• You’re a strong communicator—friendly, clear, and good at breaking things down so people understand.
• You’re empathetic and patient—someone who genuinely wants to help others.
• You’re comfortable working remotely and managing your time independently.
• You’re tech-savvy—you can pick up new systems quickly and feel confident navigating different tools and platforms (we use things like CRM software, Microsoft 365, applicant tracking systems, etc.).
• You’re organized, detail-oriented, and good at juggling a few things at once.
• You’re flexible—you don’t mind change and can roll with new processes or priorities.

Why this role might be right for you

• It’s flexible. You’ll have a part-time schedule that works with your life.
• It’s remote. Work from anywhere in the U.S.—as long as you’ve got a quiet space and solid Wi-Fi.
• It’s meaningful. You’re not just answering phones—you’re helping people through important moments in their careers.
• It’s a foot in the door. You’ll get to work with a respected global company, and there may be room to grow into other roles down the line.
• You’ll be supported. We’ll train you, onboard you, and make sure you have the tools you need to succeed.

A bit about our team

You’ll be part of a friendly, collaborative team that cares about doing good work and treating people well. We’ve got each other’s backs and we all share the goal of providing excellent service—every time. Whether you’re helping a nervous job seeker or responding to a client request, you’ll be making a real impact.

Diversity, Equity & Inclusion

We believe in building a team that reflects the diverse world we live in. At Korn Ferry, everyone is welcome. We value different backgrounds, perspectives, and experiences—and we’re committed to creating a space where everyone feels they belong.

If this sounds like the kind of role you’ve been looking for, we’d love to hear from you. Hit that Apply button and tell us a little about yourself. We’re excited to meet you.

#KornFerry #CustomerSupportJobs #RemoteWork #PartTimeRole #HiringNow #PeopleFirst #JoinUs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Business Consulting and Services

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Inferred from the description for this job

Medical insurance

401(k)

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