Work at Home Customer Service Advisor (Michigan residents)

Morley; Mount Pleasant (MI); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Work at Home Customer Service Advisor to join their team. This role offers a fantastic opportunity to transition from a job to a rewarding career, providing exceptional customer service while working remotely. Comprehensive training and a leadership development program will empower you to thrive in your role. You'll enjoy a competitive benefits package, including health and wellness programs, and a supportive work environment. If you're passionate about helping others and ready to grow your career, this is the perfect opportunity for you.

Benefits

Medical and prescription coverage

Dental and vision insurance

Paid time off

401(k) with match

Flexible spending account

Life insurance

Short- and long-term disability insurance

Free online access to doctors 24/7

Registered nurse 24/7 help desk

Patient advocacy services

Qualifications

• High school diploma or equivalent is required.
• Two years of customer service experience is preferred.

Responsibilities

• Relay detailed information to customers and managers.
• Research and resolve customer questions about insurance and benefits.

Skills

Excellent communication skills

Basic math skills

Computer proficiency

Microsoft Office proficiency

Analytical skills

Education

High school diploma or equivalent

Job description

Work at Home Customer Service Advisor (Michigan residents)

Pay Competitive

Location: Mount Pleasant, Michigan

Employment type: Full-Time

Job Description

• Req#: 3977
• Overview Role: Full time | Remote - Michigan residents
• Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? If you have the confidence and passion to provide exceptional customer service, you can be successful as a Work at Home Customer Service Advisor at Morley. In this early career role, we'll teach you everything you need to know so that you can feel confident in supporting our customers. In addition to our comprehensive training, Morley offers a leadership development program to help you grow your career. You'll find that we have a competitive benefits package and a positive, empowering work environment. Join our Morley Family and begin your career here.

What You'll Do

• Relay detailed information to customers, as well as managers and clients.
• Research, process, and resolve customer questions about insurance, benefits, and quality-care issues.

Skills for Success

• Excellent communication skills
• Basic math skills
• Computer and Microsoft Office proficiency
• Able to analyze detailed information and draw reasonable conclusions

Eligibility Requirements

• High school diploma or equivalent
• Two years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Available to work shifts between 9 a.m. and 10 p.m. Eastern time, on various days Monday through Friday, with possible Saturdays/Sundays from October through March
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline (Morley provides a six-foot ethernet cable as part of its equipment package for this role. Should a longer cord be required for your work-from-home setup, you will be asked to supply a longer cable of your desired length.)
• Cellular phone
• Secluded and distraction-free work environment

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://insde.co/7i4q)

Why Join Our Morley Family?

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits, and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn rewards for meeting health goals)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• Registered nurse 24/7 help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial, and estate guidance (online will) services

About Morley

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details, and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us. Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail]. Thank you for your interest in Morley.

Notices

Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: bit.ly/MorleyEverify and your right to work: bit.ly/MorleyRightToWork. Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa. Click here to view Morley's privacy policy: https://morleycompanies.com/privacy.