Remote Customer Service Representative (Michigan residents)

Lensa; Lansing (MI); Remote; USD 30,000 - 40,000; Full time

Job summary

Lensa is seeking a Remote Customer Service Representative for Morley Companies. In this role, you will act as a liaison between car dealerships and buyers, providing exceptional service through various communication channels. Ideal candidates are dedicated, great listeners, and possess strong communication skills. The position offers competitive pay and benefits, including medical coverage and a 401(k) plan.

Benefits

Medical and prescription coverage

Dental and vision insurance

Paid time off

401(k) with match

Teladoc 24/7 online doctor access

Qualifications

• Three or more years of customer service experience required.
• Availability to work shifts within call center hours.
• Must reliably adhere to schedule.

Responsibilities

• Provide fantastic customer service via phone, chat, and email.
• Research requests and accurately record call details.
• Offer timely and accurate solutions while maintaining a positive attitude.

Skills

Excellent written and verbal communication skills

Ability to navigate a computer and the web

Typing skills

Education

High school diploma or equivalent

Job description

Remote Customer Service Representative (Michigan residents)

16 hours ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Morley Companies, is seeking professionals. Apply via Lensa today!

About The Role

Location: Remote – Michigan residents

In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands.

If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required!

What You'll Do

• Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like
• Use your computer skills to research requests and accurately record the details of your calls/contacts
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist at careers.morleycompanies.com (chat hours: M-F 8 a.m. - 5 p.m. Eastern time). TA will respond to after-hours questions the next business day.

Skills For Success

Required Skills

• Excellent written and verbal communication skills
• Ability to navigate a computer and the web
• Typing skills (minimum 25 words per minute). Take a free typing test at https://www.typingtest.com/

Eligibility Requirements

• High school diploma or equivalent
• Three or more years of customer service experience
• Availability to work shifts within the call center’s hours (Monday through Saturday, 8 a.m. to 9 p.m. Eastern time)
• Must reliably adhere to schedule, as some queues are time sensitive

Remote Work Requirements

• Michigan resident
• High-speed internet access via Ethernet or landline
• Secluded, distraction-free work environment

The Remote Experience

Watch this video (https://mrly.info/h4b) to see a typical day for a remote Morley associate and how their home office setup helps them stay focused.

Why Join Our Morley Family

Your employment value extends beyond pay, including health benefits and other perks as part of your total compensation.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Wellness programs and chronic condition management

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Disability insurance (company paid)

Additional Benefits

• Teladoc 24/7 online doctor access
• 24/7 nurse help desk
• Benefit questions and claims assistance
• Family, financial, and estate guidance services

About Morley

Our mission is to deliver extraordinary experiences by leading with humility, embracing everyone, paying attention to details, and making the impossible possible for our team and partners.

We are an Equal Opportunity Employer and promote an inclusive, respectful work environment. We provide reasonable accommodations for those with disabilities. Contact [e-mail] for accommodations.

Thank you for your interest in Morley.