Remote Customer Service Representative (Michigan residents)

Morley Companies, Inc.; Michigan; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you'll be the vital link between car dealerships and buyers. This remote role is perfect for those who excel in communication and enjoy helping others. You'll provide top-notch customer service through various channels, ensuring each interaction is positive and productive. With a supportive environment and a commitment to employee well-being, this position offers a chance to thrive while making a difference in customers' lives. If you're dedicated to exceptional service and ready to grow, this opportunity is for you!

Benefits

Medical and prescription coverage

Dental and vision insurance

Paid time off

401(k) with match

Flexible spending account

Life insurance

Short- and long-term disability insurance

Teladoc: 24/7 online access to doctors

24/7 nurse help desk

Qualifications

• 3+ years of customer service experience in various roles.
• Ability to work shifts and stick to a reliable schedule.

Responsibilities

• Provide fantastic customer service via phone, chat, and email.
• Research requests and accurately record call details.

Skills

Excellent written communication skills

Excellent verbal communication skills

Computer navigation skills

Typing skills (minimum 25 words per minute)

Education

High school diploma or equivalent

Job description

About the Role

Location: Remote – Michigan residents

In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands.

If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required!

What You'll Do

• Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like.
• Use your computer skills to research requests and accurately record the details of your calls/contacts.
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude.

Skills for Success

Required Skills

• Excellent written and verbal communication skills.
• Ability to navigate a computer and the web.
• Typing skills (minimum 25 words per minute).

Eligibility Requirements

• High school diploma or equivalent.
• Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers).
• Available to work shifts within the call center’s hours of operation:
• Monday through Saturday
• 8 a.m. to 9 p.m. Eastern time
• Must be able to stick to the schedule reliably, as some queues are time sensitive.

Remote Work Requirements

• Michigan resident.
• High-speed internet access at home that you are able to connect to via Ethernet or landline.
• Secluded and distraction-free work environment.

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program (earn a reward for getting your annual wellness checkup).
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).

Financial Benefits

• 401(k) with match.
• Flexible spending account.
• Life insurance.
• Short- and long-term disability insurance (company paid).

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors.
• 24/7 nurse help desk.
• Patient advocacy: Free 24/7 help with benefit questions and claims issues.
• Family, financial and estate guidance (will) services.

About Morley

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail].

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires.
• Click here to view Morley’s CCPA Notice for applicants in California.
• Click here to view Morley's privacy policy.