Remote Customer Service Representative (Michigan residents)

Talentify.io; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in automotive customer service is seeking dedicated professionals to join their team. This role offers the chance to provide exceptional customer service through various communication channels while collaborating with car dealerships. With a focus on career advancement, the company promotes a supportive and inclusive work environment. Employees can enjoy comprehensive health benefits, paid time off, and remote work flexibility for Michigan residents. If you're passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Comprehensive health benefits

Paid time off

401(k) with matching contributions

Wellness programs

Remote work flexibility

Qualifications

• Minimum of three years of customer service experience required.
• Excellent written and verbal communication skills are essential.

Responsibilities

• Provide exceptional customer service via phone, chat, and email.
• Document customer interactions and research requests accurately.

Skills

Customer Service

Communication Skills

Computer Skills

Time Management

Education

High School Diploma or Equivalent

Tools

Computer

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Comprehensive health and wellness benefits, including medical, dental, and vision coverage
3. Paid time off and wellness programs to promote a healthy lifestyle
4. 401(k) with matching contributions and flexible spending accounts
5. Remote work flexibility for Michigan residents
6. Supportive and inclusive work environment

What to Expect (Job Responsibilities):

1. Provide exceptional customer service through inbound and outbound communications via phone, chat, and email
2. Accurately document customer interactions and research requests using computer skills
3. Deliver timely and effective solutions while maintaining a positive attitude
4. Collaborate with car dealerships and customers as a key liaison
5. Ensure adherence to scheduled shifts and manage time-sensitive queues effectively

What is Required (Qualifications):

1. Must be a Michigan resident with a secluded and distraction-free work environment
2. High school diploma or equivalent
3. Minimum of three years of customer service experience in roles such as call center, retail, or hospitality
4. Excellent written and verbal communication skills
5. Proficient in navigating computers and typing at least 25 words per minute

How to Stand Out (Preferred Qualifications):

1. Previous experience in a call center environment
2. Familiarity with automotive services or products (not required)
3. Ability to work flexible hours, including evenings and weekends